ABHIJITH SASEENDRAN

• Experience in maintaining and developing Large Linux infrastructure for 24x7x365 uptime service.
• Proactively monitor system performance, manage upgrades, patches, and automate tasks.
• Implement new technologies, transition to automation, and support product development.
• Strong background in Linux/Unix administration, scripting, IP networking, and database management (Oracle, PostgreSQL, Mongo).
• Maintain high availability and mission-critical systems, configure and maintain various servers and network hardware.
• Proficient in automation/configuration management, implement automation strategies for deployment processes.
• Strong technical problem-solving skills, effective communication both technically and business-wise, collaborate with teams for automation strategies.
• Collaborative yet capable of working independently, strong documentation and decision-making skills, ability to work effectively under pressure.
• Prioritize tasks effectively, drive for results, maintain best practices for system and service management.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Enhanced communication among team members, fostering collaborative and supportive work environment.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
• Mentored junior consultants, fostering professional growth and building strong team dynamics.

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
• Provide quickest support to Client issues: day-to-day operations, monitoring and problem resolution
• Identifying hardware issues, recommend solutions and engaging hardware and OS vendors
• Troubleshooting all kind of production issues and Log analysis
• Configured security settings and granted system access to groups and individuals.
• Analyzed and managed software patches and versions necessary for successful operating system upgrades.
• Utilized strong analytical skills to identify root causes of recurring issues, implementing long-term solutions that reduced overall support requests significantly.

Managing of Systems Cloud Platform (AWS and Azure)

• Trouble shooting server-based problems with root cause analysis .
• Carry out advance level of trouble shooting on Linux.
• Work in 24 X 7 Environment
• Troubleshoot escalated technical as L2, L3 engineer and Help team achieve 99 . 9 % committed Service Level Agreement to customer
• Extend technical support Clients over email as well as phone .
• Responsible for uptime of various client projects being managed / monitored .
• Ensure that Tickets raised per shift are closed in required time limits and if not escalated as per escalation Matrix defined
• Apply patches or upgrading OS to fixed Vulnerability / OS bugs as per required of Security alert
• Integrated Backup as per operation requirements
• Restore OS if required any disaster from backup
• Conduct audits on setups done by fellow engineers to make sure that setup being handed over to customer is up to customer ' s satisfaction .
• Ensure earlier resolution to issues to meet SLA .
• Following up with Vendors - hardware & software whenever required & resolve issues by minimizing downtimes
• Working experience on capacity management, ITIL and Service Management

• Build, Install, configure, and maintain Linux OS and related software to ensure optimal system performance.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Collaborate cross-functionally to design and implement Linux-based solutions aligned with business objectives.
• Implement security measures to protect against unauthorized access and ensure compliance with regulations.
• Perform regular backups and disaster recovery procedures to minimize data loss and maintain business continuity.
• Automate administrative tasks using Bash or Python scripting to enhance efficiency.
• Manage user accounts, permissions, and access controls to maintain system security and data integrity.
• Configure and maintain network services like DNS, DHCP, and LDAP.
• Collaborate with developers and analysts to resolve software compatibility issues on Linux platforms.
• Evaluate and recommend upgrades to improve system performance and scalability.
• Improved employee productivity with effective time management strategies for daily tasks.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.