Abhijith Biju
Ottawa
Summary
Seasoned Senior Loss Prevention Manager with proven experience in mitigating risks and preventing losses within retail environments. Strengths include keen investigation skills, strategic planning, staff training, and implementing effective loss prevention programs. Notably successful in fostering a culture of safety and security while aligning business operations with regulatory standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Loss Prevention Supervisor
UNIQLO
Ottawa
09.2024 - Current
- Implementation and execution of all Loss Prevention initiatives and policies to protect the companyʼs assets and ensure the safety of all customers and employees.
- Assisting Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives.
- Detecting and identifying shoplifters and safely to apprehend subjects or recover merchandise accordance with Federal and Provincial laws, as well as company and department policy.
- Assisting the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis.
- Tracking internal investigations and external theft incidents within the departmentʼs case management system in a timely manner.
- Implementing loss reduction initiatives in partnership with store teams and Loss Prevention senior management and following up as necessary on throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
- Utilizing Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location.
- Utilizing the store RFID Inventory system to provide training to store team members on an ongoing basis.
- Correcting and resolving operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
- Providing direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed.
- Keeping regular communication with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.
Overnight Stocker
NO FRILLS
Ottawa
06.2024 - 11.2024
- Efficiently organized shelves to ensure product accessibility and visual appeal.
- Engaged in unloading deliveries in a timely manner to minimize disruption to store operation.
- Prepared the sales floor for store opening.
- Ensured good filling and a good rotation of the products along with a good presentation throughout the shift.
- Produced accurate inventory reports.
- Maintained excellent customer service and meet customer requirements.
- Communicated any anomaly or defect of a product.
- Managed inventory levels by conducting regular counts and reporting discrepancies.
Field Supervisor
BLACKBIRD SECURITY INC.
Ottawa
10.2022 - 08.2024
- Worked as a Loss Prevention Agent at major retail stores in Ottawa including- H&M, ZARA, SEPHORA, BESTBUY, UNIQLO (Rideau Centre).
- Key responsibility of monitoring the facility, detecting and preventing thefts.
- Conducting productive merchandise recoveries and providing apprehension support as needed, whilst strictly adhering to site policies and procedures.
- Making arrests in collaboration with police authorities, in accordance with the law.
- Documenting and making reports using CCTV.
- Supporting Regional Manager in operational functions of various sites.
- Interviewing potential new candidates to ensure the selection of qualified and suitable team members, thus contributing significantly to the formation of a skilled, cohesive, and dedicated team.
- Scheduling employees on a weekly basis, by maintaining accurate records of each team member's availability, taking into account their preferences and any scheduling restrictions.
- Supporting with on-site issues, interruptions, and complaints in the assigned district.
- Blackbird Security is Canada's fastest growing provider of professional security services.
Store Standards
WALMART
Ottawa
05.2022 - 10.2022
- Responsible for the collection and organization of shopping carts in the store's parking lot and designated cart areas.
- Adhere to safety standards and protocols, reporting any safety hazards or concerns to management.
- Be flexible in tasks and responsibilities, adapting to the dynamic needs of the store and taking on additional duties as required.
Assistant Executive Customer Service
T-MOBILE
Delhi
12.2021 - 03.2022
- Communicating with customers about products and connecting them with what they're looking for.
- Sharing product knowledge and industry-leading advice on gear.
Education
Diploma in Business -
ALGONQUIN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
Ottawa, ONHigh school -
St. Maryʼs Sen. Sec. School
Delhi, IndiaSkills
- Strategic Planning
- De-escalation
- Negotiation
- Time-management
- Conflict Management
- MS Office and Google Workspace (formerly G-Suite)
Certification
- Individual Security License
- First Aid
- Use of Force
- Smart Serve
- CPR
Timeline
Senior Loss Prevention Supervisor
UNIQLO
09.2024 - Current
Overnight Stocker
NO FRILLS
06.2024 - 11.2024
Field Supervisor
BLACKBIRD SECURITY INC.
10.2022 - 08.2024
Store Standards
WALMART
05.2022 - 10.2022
Assistant Executive Customer Service
T-MOBILE
12.2021 - 03.2022
Diploma in Business -
ALGONQUIN COLLEGE OF APPLIED ARTS AND TECHNOLOGY
High school -
St. Maryʼs Sen. Sec. School