Abhijith Biju
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Supervisor
Blackbird Security Inc
Ottawa, ON
09.2022 - Current
- Supporting RM in operational functions of various sites
- Ensuring site staff is fully trained, well-dressed, and possess the necessary knowledge to comprehend and follow their duties and responsibilities
- Scheduling employees on a weekly basis, by maintaining accurate records of each team member's availability, taking into account their preferences and any scheduling restrictions.
- Ensuring employees are following Post-Orders and adhering to company and client policies
- Overseeing daily site operations, patrols, and spot-check premises
- Meeting with clients to resolve issues and build productive relationships.
- Supporting DM with on-site issues, interruptions, and complaints in the assigned district
- Providing excellent customer service to our clients, customers, and patrons
- Interviewing potential new candidates to ensure the selection of qualified and suitable team members, thus contributing significantly to the formation of a skilled, cohesive, and dedicated team
- Assuming leadership and maintaining positive working relationships with site guards
- Stepped into the role of interim manager in Ottawa during RM's vacation, effectively overseeing operations in the region and garnering recognition for significant contributions.
Store Standards Associate
Walmart
Ottawa, ON
05.2022 - 08.2022
- Responsible for the collection and organization of shopping carts in the store's parking lot and designated cart areas
- Adhere to safety standards and protocols, reporting any safety hazards or concerns to management
- Assist in stocking merchandise and maintaining inventory levels, particularly in areas where cleanliness and organization are paramount
- Be flexible in tasks and responsibilities, adapting to the dynamic needs of the store and taking on additional duties as required
- Work collaboratively with other associates and departments to achieve overall store goals
- Scheduling team members, maintaining accurate records of each team member's availability, taking into account their preferences and any scheduling restrictions.
Assistant Executive - Customer Service
T-Mobile
Noida, Uttar Pradesh
12.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Diploma in Business -
Algonquin College
Ottawa, ON02.2024
High School Diploma -
St. Mary's Senior Secondary School
06.2021
Skills
- Leadership
- English
- Communication Skills
- Organizational Skills
- Multilingual
- Customer service
- Administration
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Time Management
- Microsoft Office
- Conflict Management
- Microsoft Outlook
- Translation
- POS
- Computer Skills
- Administrative Experience
- Management
- Supervising Experience
- Field Service
- Interviewing
- Recruiting
Certification
- Individual Security Guard, 10/2022, 08/2024
- CPR Certification, 09/2022, Present
- Smart Serve, 06/2024, 06/2029
- Use of Force
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Availability
MONDAY: 7AM-12PM
TUESDAY: 7AM-12PM
WEDNESDAY: 7AM-12PM
THURSDAY: 7AM-12PM
FRIDAY: 7AM-12PM
SATURDAY: 7AM-12PM
Timeline
Field Supervisor
Blackbird Security Inc
09.2022 - Current
Store Standards Associate
Walmart
05.2022 - 08.2022
Assistant Executive - Customer Service
T-Mobile
12.2021 - 04.2022
Diploma in Business -
Algonquin College
High School Diploma -
St. Mary's Senior Secondary School