Abhijeet Ubhe
Oliver
Summary
Seasoned hotel executive with 16+ years of global hospitality leadership experience across India, the USA, and Canada. Proven track record of elevating operational performance, maximizing revenue, and strengthening guest satisfaction across premium brands including Marriott and Hyatt. Recognized for building high-performing teams, optimizing financial results, and driving brand-aligned service excellence through strategic planning, operational discipline, and a commitment to world-class hospitality
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Fairfield Inn & Suites by Marriott
07.2023 - 06.2025
- Directed hotel operations including front office, housekeeping, F&B, and guest relations.
- Achieved strong guest satisfaction through service excellence and operational consistency.
- Developed and implemented revenue strategies to enhance profitability and reduce costs.
- Led budgeting, forecasting, and analytical financial reporting.
- Recruited, coached, and evaluated staff, strengthening organizational culture.
- Ensured compliance with Marriott brand standards and provincial safety regulations.
- Oversaw hotel marketing initiatives and digital presence to improve visibility and market share.
Assistant General Manager
Fairfield Inn & Suites by Marriott
05.2023 - 07.2023
- Supported daily hotel operations with a strong focus on service consistency, quality, and operational efficiency.
- Collaborated closely with the General Manager on strategic planning, process improvements, and overall hotel operations.
- Implemented cost-control measures and operational enhancements to improve productivity and reduce expenses.
- Coached and developed staff to strengthen performance, service delivery, and operational readiness.
- Ensured high levels of guest satisfaction through consistent service standards and effective issue resolution.
Assistant Front Office Manager
Spirit Ridge Resort, Hyatt Unbound Collection
03.2022 - 05.2023
- Led front office operations and coordinated with housekeeping and guest services.
- Managed staff schedules, payroll processing, and daily workforce planning.
- Ensured a high level of guest satisfaction through consistent service delivery and effective issue resolution.
- Provided training, coaching, and performance support to front office and guest service staff.
- Ensured compliance with Hyatt service standards and safety policies.
Customer Support Manager
Trail Appliances, Richmond Head Office
10.2021 - 03.2022
- Managed customer service operations, inquiries, and escalations.
- Oversaw payment coordination, account reconciliation, and logistics.
- Collaborated across departments to streamline communication and order processing.
Assistant Front Office Manager
The Sutton Place Hotel Vancouver
07.2017 - 10.2021
- Led the front office team and oversaw daily operations including guest check-ins/outs and guest services.
- Ensured a high level of guest satisfaction through consistent service delivery and effective issue resolution.
- Provided training, coaching, and performance support to front office and guest service staff.
- Managed staff schedules, payroll processing, and daily workforce planning.
- Addressed guest complaints promptly and ensured timely, effective service recovery.
- Collaborated closely with other departments to maintain smooth and efficient hotel operations.
Front Office Duty Manager
Vancouver Airport Marriott Hotel
07.2016 - 06.2017
- Assisted in daily operations of the Front Office department.
- Managed staff ensured efficient check-in/out processes and monitored guest feedback.
- Coordinated with housekeeping and other departments to ensure smooth operations.
- Creating and entering and maintaining schedules for employees, also entering staff hours for payroll.
Front Office Supervisor
Vancouver Marriott Pinnacle Downtown Hotel
03.2011 - 07.2016
- Delivered excellent guest service with check-in/check-out procedures.
- Managed payments, billing, and guest inquiries.
- Conducted Night Audit and ensured safety/security protocols.
Front Office Associate
Hyatt Regency Chesapeake Bay Golf Resort Spa & Marina
04.2009 - 04.2010
- Provided check-in/check-out services while managing payments and guest concerns.
- Conducted Night Audit procedures and ensured a safe environment.
Guest Service Associate
Renaissance Mumbai Hotel & The Marriott Executive Apartment
03.2008 - 03.2009
- Assisted guests with check-in/check-out and resolved guest issues.
- Managed billing, payments, and guest relations.
Education
Certificate - International Trade in Business & Logistics
Discovery Community College
01.2022
Diploma - Hotel & Tourism Management
Sprott-Shaw College
01.2012
Diploma - Hotel Management
Bharati Vidyapeeth Institute of IHM
01.2007
Skills
- Hotel Operations Leadership
- Revenue & Yield Optimization
- Guest Experience Strategy
- Budgeting, Forecasting & P&L
- Team Building & Staff Development
- Brand Standards & Quality Assurance
- Crisis & Risk Management
- Cross-functional Collaboration
- Marketing & Digital Strategy
Languages
English
Full Professional
Hindi
Full Professional
Certification
- American Hotel & Lodging Association – Certificates in Marketing & Front Office Management
- Franklin Covey – 7 Habits of Managers (2016)
Timeline
General Manager
Fairfield Inn & Suites by Marriott
07.2023 - 06.2025
Assistant General Manager
Fairfield Inn & Suites by Marriott
05.2023 - 07.2023
Assistant Front Office Manager
Spirit Ridge Resort, Hyatt Unbound Collection
03.2022 - 05.2023
Customer Support Manager
Trail Appliances, Richmond Head Office
10.2021 - 03.2022
Assistant Front Office Manager
The Sutton Place Hotel Vancouver
07.2017 - 10.2021
Front Office Duty Manager
Vancouver Airport Marriott Hotel
07.2016 - 06.2017
Front Office Supervisor
Vancouver Marriott Pinnacle Downtown Hotel
03.2011 - 07.2016
Front Office Associate
Hyatt Regency Chesapeake Bay Golf Resort Spa & Marina
04.2009 - 04.2010
Guest Service Associate
Renaissance Mumbai Hotel & The Marriott Executive Apartment
03.2008 - 03.2009
Diploma - Hotel & Tourism Management
Sprott-Shaw College
Certificate - International Trade in Business & Logistics
Discovery Community College
Diploma - Hotel Management
Bharati Vidyapeeth Institute of IHM