Abhijeet Swami
Thompson,MB
Summary
Driven professional with a proven track record in front desk and restaurant management, notably at Best Value Inn and Suites. Excelled in reservation management and customer service, enhancing guest satisfaction and operational efficiency. Skilled in Microsoft Office and teamwork, adept at improving service delivery and streamlining processes for better performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Best Value Inn and Suites
12.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Chef
Northern Inn and Steak House
02.2023 - 04.2024
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Hotel Night Auditor
Meridian Hotels
03.2023 - 10.2023
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Restaurant Manager
Taste of India
01.2022 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Amrit India
01.2021 - 01.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Associate of Applied Science - Health Care Specialist
Ivy Tech Community College
Bloomington, USA01.2023
Skills
- Reservation Management
- Professional Appearance
- Microsoft Office
- Customer Service
- Teamwork and Collaboration
- Front Desk Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Nutrition and Wellness
Dementia Care
Technical Certificate in Healthcare Specialist
Responsible Service Certification
Timeline
Hotel Front Desk Receptionist
Best Value Inn and Suites
12.2023 - Current
Hotel Night Auditor
Meridian Hotels
03.2023 - 10.2023
Chef
Northern Inn and Steak House
02.2023 - 04.2024
Restaurant Manager
Taste of India
01.2022 - 01.2023
Restaurant Manager
Amrit India
01.2021 - 01.2022
Associate of Applied Science - Health Care Specialist
Ivy Tech Community College
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