Avleen Kour
Windsor,Canada
Summary
Highly organized and detail-oriented Customer service representative with a strong background in office management, customer service, and administrative support. Skilled in handling a wide range of tasks, including scheduling, document management, data entry, and correspondence. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experienced in maintaining records, coordinating meetings, and supporting teams with day-to-day operations. Strong communication and interpersonal skills, with the ability to manage multiple tasks efficiently while ensuring accuracy and professionalism. Adept at problem-solving, prioritizing workloads, and improving office processes to enhance efficiency. A proactive team player who thrives in fast-paced environments and is committed to providing exceptional support to executives and colleagues.
Overview
3
3
years of professional experience
Work History
Office and Safety Coordinator
Autobahn Freight Lines
Windsor, Canada
09.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong customer relationships to encourage repeat business.
- Updated system with order specifics and customer details, preferences, and billing information.
- Ensure compliance with federal, state, and local transportation safety regulations (e.g., DOT, FMCSA).
- Maintain accurate safety records, training logs, and compliance reports.
- Keep track of driver certifications, licenses, and medical records to ensure validity.
- Demonstrated proficiency in utilizing platforms like Fleet Manager, Triton, Samsara, and Microsoft 365.
- Develop and implement recruitment strategies to attract qualified drivers, warehouse staff, and logistics personnel.
- Conduct orientation sessions for new employees on company policies, safety procedures, and job expectations.
- Ensure proper completion of background checks, drug testing, and driving record verification.
Office Admin
Riasat Immigration Services Ltd.
Surrey, Canada
01.2022 - 08.2023
- Manage phone calls, emails, and correspondence with clients, government agencies, and legal professionals.
- Schedule and coordinate appointments, meetings, and consultations for attorneys, and caseworkers.
- Maintain and update client records, case files, and legal documents in physical and digital formats.
- Act as the first point of contact for new and existing clients, providing general immigration information.
- Assist clients with form completion, document submission, and case status updates.
- Handle confidential information with discretion and ensure compliance with privacy laws.
- Assist in hiring, training, and onboarding new staff and interns.
Education
Bachelor's Degree - Doctor of Medicine
Danylo Halytsky Lviv National Medical University
Lviv, Ukraine01.2019
High school diploma - Biology
KV Gandhi Nagar
Jammu, India05-2013
Skills
- Administrative Support
- Office Management
- Safety documentation and materials
- Customer service
- Microsoft 365 expertise
- Empathy
- Active Listening
- Patience
- Friendliness
- Courtesy
- Professionalism
- Problem-Solving
- Adaptability
- Conflict Resolution
- Decision-Making
- Troubleshooting
References
References available upon request.
Timeline
Office and Safety Coordinator
Autobahn Freight Lines
09.2023 - Current
Office Admin
Riasat Immigration Services Ltd.
01.2022 - 08.2023
Bachelor's Degree - Doctor of Medicine
Danylo Halytsky Lviv National Medical University
High school diploma - Biology
KV Gandhi Nagar
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