ABHIJEET SINGH
Victoria,BC
Summary
An experienced and qualified support worker with excellent communication skills and a caring and patient personality. Compassionate, reliable, well organized, punctual, a team player with a strong commitment to serving our community. Able to represent the organization of employment with professionalism, courtesy and compassion to clients and family members.
Overview
4
4
years of professional experience
Work History
Housing Team Lead
OUR PLACE SOCIETY
03.2022 - 04.2024
- Oversee the daily functioning of the shelter and its residents
- Complete any photocopying of forms
- Transfer online files nightly
- Maintain an active file for each assigned resident
- Collect the daily data sheets and process appropriately
- Is aware of critical incident report procedures and follows all health and safety policies and procedures
- Assists with the collection of resident information for BC Housing, VIA, and OPS statistics
- Maintains knowledge of laws and legislation which affect our inner-city family, Mental Health, Physical Health, Ministry of Housing and Social Development, Human Rights
- Oversee the team's duties and ensure that they are being done appropriately
- To answer phone calls and direct appropriately
- Assist the scheduler as needed
- Oversee Incident Reports are being completed according to protocol
- Email the forms to all appropriate staff
- Ensure that the follow through process is being followed
- File the forms correctly and appropriately
- Works alongside and provides leadership, support, and training to volunteers in their roles serving community members.
Mental Health Worker
PHS COMMUNITY SERVICES SOCIETY
07.2022 - 04.2024
- Provide harm reduction, support, and housing services for PHS residents and service users
- Safety and security measures
- General cleaning duties for the project or program
- Crisis intervention/de-escalation
- Responding to emergency situations, particularly overdose response.
Youth Housing Support Worker
BEACON COMMUNITY SERVICES
04.2022 - 06.2022
- Create and maintain professional relationships with the youth, community, and all stakeholders
- Be familiar with, build and maintain positive relationships with appropriate community resources
- Be a first response to crisis intervention as required
- Collaborate with the management team to develop programming appropriate for the youth development leading self-sufficiency
- Perform other relevant job duties as assigned
HOUSING SUPPORT WORKER
OUR PLACE SOCIETY
05.2021 - 03.2022
- Create a safe, welcoming, and calming environment for the men and women entering our facility
- Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected
- Provide first response to crisis intervention as required
- Communicate with team members, Manager and Team Lead and work alongside them to deescalate and resolve situations call for assistance when appropriate
- Follow intake procedures as people arrive at the facility
- Report all incidents, observations, and unsafe conditions through the proper channels
- Assists in the planning, organizing, controlling, and directing the provision of outreach services
- Ensures program delivery is consistent with Our Place vision
- Monitors the services provided by volunteers to family members, for consistency, quality of guidance, suitability of activities, caring, etc
- Discusses problem situations and remedies with lead workers and other outreach workers and participates directly in the provision for services to resolve difficult or sensitive issues or problems
- Is aware of critical incident report procedures and follows all health and safety policies and procedures
- Maintains open lines of communication between various areas of OPS
- Maintains a professional yet compassionate relationship with family members
- Always keep facility in a clean and tidy state
- Performs other related duties as required.
Security Officer
PALADIN SECURITY
06.2020 - 10.2021
- FOCUSED SECURITY OFFICER THAT ACTIVELY MONITORS SURROUNDINGS TO KEEP EMPLOYEES AND FACILITY SAFE
- KEEPS CALM IN STRESSFUL SITUATIONS AND WHEN COMMUNICATING WITH DIFFICULT INDIVIDUALS
- CONTRIBUTES TO TEAM SUCCESS THROUGH HARD WORK, ATTENTION TO DETAIL AND EXCELLENT COMMUNICATION SKILLS
- Enforced security regulations and escorted non- compliant individuals to the private areas
- Patrolling the building perimeter and premises
- Direct visitors to reception and logging their entry to the premises
- Responding to alarms and calls of security concern
- Addressing any infractions of building rules or forwarding them to the appropriate level of management
- Alerting the authorities if needed for emergencies or security breaches
- Keeping daily logs of activities and any issues addressed.
Sales Associate/Assistant Store Leader
7 ELEVEN
01.2020 - 06.2021
- Customer satisfaction was the main goal, provide excellent customer services to the client
- Assisted customers answered calls and resolved problems for customers
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction
- Maintain open door policy to help employees feel comfortable voicing concerns at any time
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees
- Scheduled staff to assign employee shifts according to departmental and business needs
- Interviewed and hired qualified employees to provide top quality service
- Boosted sales through attractive presentation, competitive pricing, and adequate inventory.
Education
Diploma in Arts and Science -
Camosun College
03.2020
Skills
- Excellent listener
- Communicator
- Strong problem solving
- Decision making
- Communication
- Computer skills
- Knowledge of issues related to mental illness and homelessness
- Ability to work under pressure
- Compassionate
- Empathy
- Patience
- Flexibility
- Ethics
- Ability to help determine problem
- Assist people to find help
- Advice clients on financial or legal issues
- Open-minded
- Non-judgmental
- Critical thinking
- Keen observation
- Teamwork
- Time management
- Positive uplifting
- Self-motivation
- Leadership
- Ability to work in intense and challenging work environment with very demanding individuals
References
REFERENCES AVAILABLE ON REQUEST.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Full Professional
Timeline
Mental Health Worker
PHS COMMUNITY SERVICES SOCIETY
07.2022 - 04.2024
Youth Housing Support Worker
BEACON COMMUNITY SERVICES
04.2022 - 06.2022
Housing Team Lead
OUR PLACE SOCIETY
03.2022 - 04.2024
HOUSING SUPPORT WORKER
OUR PLACE SOCIETY
05.2021 - 03.2022
Security Officer
PALADIN SECURITY
06.2020 - 10.2021
Sales Associate/Assistant Store Leader
7 ELEVEN
01.2020 - 06.2021
Diploma in Arts and Science -
Camosun College
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