Abhijeet Kaur
Waterloo,ON
Summary
Motivated sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering customer requirements, requests and processing sales.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
Popeyes Louisiana Kitchen
10.2021 - Current
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Optimize profits by controlling food, beverage and labor costs
- Develop or contribute to marketing plans to promote the establishment
- Estimate future requirements in kitchenware and place orders, as required
- Make shift schedules and ensure that the team follows it
- Process payrolls for workers
- Keep the record of vendor's agreements and invoices
- Manage kitchen and interval staff and provide assistance when needed.
Apple Specialist
Teleperformance
06.2019 - 12.2020
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Used skills at uncovering customers’ needs, then following through with meaningful solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Analyst (Customer Service Representative)
EClerx Services
06.2018 - 05.2019
- Identified and resolved problems through root cause analysis and research
- Validated results and performed quality assurance to assess accuracy of data
- Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Analyzed program data to provide input for key decision making and strategic planning
- Helped improve operations by showing clear connection between current policies and business results
- Investigated and addressed system issues to enhance usability and improve functionality
- Performed revenue recognition audits of subsidiaries to achieve compliance
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
Account Representative
Tech Mahindra Ltd.
02.2017 - 05.2018
- Processed client payments and updated accounts
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
- Analyzed accounts for delinquencies and other ongoing issues
- Contacted customers to assess satisfaction and current needs
- Entered client details and notes into system for interdepartmental access and review
- Aligned with sales and partner team ho support overall company revenue targets
- Managed preparation and setup for outbound daily calls and other pursuit strategies
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance.
Education
Post-Degree Certificate - Strategic Global Business Management
Conestoga College Institute of Technology and Advanced Learning
Kitchener, ON12.2022
Bachelor of Arts -
Mehr Chand Mahajan DAV College for Women
05.2018
Skills
- Critical Thinking
- Data Entry
- Training and Development
- Interpersonal Communication
- Decision-Making
- Planning and Coordination
- Multitasking Abilities
- Health and Safety Regulations
- Sales and Marketing
- Multilingual
- Product and Service Sales
- Analytical and Critical Thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
- Willing to learn more about products and new features.
- Capacity to convey extraordinary client encounters in any situation and to be animated by consistent individual cooperation.
- Solid relational abilities that let you talk as unreservedly and serenely with little gatherings likewise with individual clients.
Timeline
Restaurant General Manager
Popeyes Louisiana Kitchen
10.2021 - Current
Apple Specialist
Teleperformance
06.2019 - 12.2020
Analyst (Customer Service Representative)
EClerx Services
06.2018 - 05.2019
Account Representative
Tech Mahindra Ltd.
02.2017 - 05.2018
Post-Degree Certificate - Strategic Global Business Management
Conestoga College Institute of Technology and Advanced Learning
Bachelor of Arts -
Mehr Chand Mahajan DAV College for Women
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