Abhigail Camelia
Regina,SK
Summary
Proven leader in security and customer service, leveraging crisis management and situational awareness to enhance safety and operational efficiency at Saskatchewan Health Authority. Excelled in de-escalation techniques, achieving a significant reduction in incident rates. Skilled in surveillance, I consistently prioritize empathy and assertive problem-solving, fostering trust and positive outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Protective Services Officer
Saskatchewan Health Authority
06.2024 - Current
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Supported clients and families with empathy and compassion during difficult times.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
SOC Coordinator
SRG Security Resource Group
01.2024 - 06.2024
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Inventoried office supplies to maintain availability of products.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Prepared and submitted reports to keep management informed of security activities and developments.
SOC Analyst
SRG Security Resource Group
09.2023 - 01.2024
- Watched both live and recorded video surveillance footage.
- Operated and maintained surveillance equipment.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Recorded time, date and location of incidents.
- Reported any incidents immediately to local law enforcement.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
Security Guard
SRG Security Resource Group
08.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Kept check-in area clean and neat at all times.
Store Manager
Thrifty’s-Bluenotes
05.2023 - 09.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front Desk Agent
D3 Hotels
08.2022 - 05.2023
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Assistant Store Manager
Boathouse
09.2022 - 10.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Sales Associate
Lammle's Western Wear
10.2022 - 10.2022
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Babysitter
Little Einsteins
09.2022 - 10.2022
- Played games, worked on puzzles, and read books to young children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
Store Supervisor
Bath and Body Works
06.2022 - 08.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answered product questions and assisted customers in selection and checkout.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
Assistant Field Sales Manager
Global Faces Direct
01.2022 - 06.2022
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in charity specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Managed and developed sales team.
Field Sales Representative
Global Faces Direct
08.2021 - 12.2021
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Advertised product and service offerings via door to door.
Babysitter/ Tutor
Self Employed
06.2020 - 08.2021
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
Sales Representative
Cutco Vector
06.2021 - 08.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School -
Miller Comprehensive High School
Regina, SK06.2021
Skills
- Defensive Tactics
- Access Control
- Crisis Management
- Physical Fitness
- De-Escalation Techniques
- Situational Awareness
- Incident documentation
- Surveillance techniques
Languages
English
Full Professional
Certification
St John’s Ambulance- CPR C and First Aid
Workplace Flagging
WHMIS 2015
Advanced Drone Licence
RPAL Course ( recently submitted for licence, waiting on approval)
PAL Course ( recently submitted for licence, waiting on approval)
Volunteering
Soup Kitchens
Volunteer Trips
Food Banks
Homeless Shelters
Activities with elderly people
Children’s Summer Camps
Ranch Ehlro- Sports and Community Days
Timeline
Protective Services Officer
Saskatchewan Health Authority
06.2024 - Current
SOC Coordinator
SRG Security Resource Group
01.2024 - 06.2024
SOC Analyst
SRG Security Resource Group
09.2023 - 01.2024
Security Guard
SRG Security Resource Group
08.2023 - 09.2023
Store Manager
Thrifty’s-Bluenotes
05.2023 - 09.2023
Sales Associate
Lammle's Western Wear
10.2022 - 10.2022
Assistant Store Manager
Boathouse
09.2022 - 10.2022
Babysitter
Little Einsteins
09.2022 - 10.2022
Front Desk Agent
D3 Hotels
08.2022 - 05.2023
Store Supervisor
Bath and Body Works
06.2022 - 08.2022
Assistant Field Sales Manager
Global Faces Direct
01.2022 - 06.2022
Field Sales Representative
Global Faces Direct
08.2021 - 12.2021
Sales Representative
Cutco Vector
06.2021 - 08.2021
Babysitter/ Tutor
Self Employed
06.2020 - 08.2021
High School -
Miller Comprehensive High School
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