Abhi Manishkumar Patel
Etobicoke,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Concierge
Paragon Security
01.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Store Supervisor
Mobil Gas Station
07.2022 - 12.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Grocery Clerk
FreshCo
Toronto, ON
04.2022 - 04.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
Post Graduate Certificate Program - Business Management
Canadore College of Applied Arts And Technology
Brampton, ON01.2024
Post Graduation Certificate Program - Supply Chain Management
Loyalist College of Applied Arts And Technology
Toronto, ON08.2022
Bachelors - Bachelors of Commerce
Gujarat University
Ahmedabad, Gujarat, India06.2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Telephone etiquette
- Hospitality
- Exceptional communication
- Conflict resolution
- Administrative support
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Concierge
Paragon Security
01.2025 - Current
Store Supervisor
Mobil Gas Station
07.2022 - 12.2024
Grocery Clerk
FreshCo
04.2022 - 04.2023
Post Graduate Certificate Program - Business Management
Canadore College of Applied Arts And Technology
Post Graduation Certificate Program - Supply Chain Management
Loyalist College of Applied Arts And Technology
Bachelors - Bachelors of Commerce
Gujarat University