Abhey Kharbanda
Summary
Forthright Network Infrastructure Architect with Cisco Systems- Collaboration/VoIP. Configured and maintained Cisco Unified Communications Manager (CUCM) for 1000+ users across multiple sites, including installation and configuration of Cisco IP phones and gateways. Setup and maintained Contact Center Express and Enterprise for various companies. Worked on future releases in Collaboration Domain with the BU and DE on testing and providing feedback for new features and functionality. Provided technical support to customers experiencing network connectivity issues, including identifying root cause analysis and providing solutions. Resolved network connectivity issues for customers by analyzing and resolving issues with network hardware and software configurations.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Technical Consulting Engineer
Cisco Systems
12.2018 - Current
- In-depth knowledge of security concepts such as Defense-in-Depth, firewall, virtualization, encryption, vulnerability management, VPN, intrusion detection, incident response, and SIEM.
- Managed IT infrastructure, systems, applications, and appliances to monitor, secure, and respond to cyber incidents and attacks.
- Directed implementation services including
installation, configuration and maintenance of the
Cisco Collaboration Solutions, and designing architecture. - Managed VoIP infrastructure, systems, applications, and appliances to monitor, secure, and respond to cyber incidents and attacks.
- Led security and control aspects of complex projects including successful implementation and achievement of common information security management and specialized security frameworks.
- Handled daily escalations as part of Contact Center
TAC, provided troubleshooting assistance to
customers during network connectivity issues. - Reviewed technical reports from vulnerability and penetration testing assessments and results from tabletop exercises to identify exposure to future incidents.
- Evaluated the security posture of organization infrastructure and recommended security solutions to mitigate security posture organization infrastructure and recommended security solutions to mitigate the identified risks.
- Created Diagnostic Signatures for knowledge
database by identifying common inquiries, reducing
response time by 50% - Provided beyond-the-fix support, analyzed network
topologies and pointed out any issues that may
occur due to existing code or configuration error. - Designed configuration documents detailing troubleshooting steps on existing unified communications technologies and protocols.
Network Specialist
Capgemini
04.2013 - 12.2018
- Acted as SME for VoIP applications such as Jabber,
CIPC, Unified Attendant Console, Unity,
IM&Presence (version 7.x - 12.x). - Managed and troubleshot IP Phone System assisted
customers with effective resolution to identified
issues; adhering to timelines. - Recreated customer issues utilizing Cisco Lab when
needed in controlled environment, determining
possible causes. - Designed automated scripts which created alerts
pointing faulty settings and suggested correct
configuration; fixing issues. - Trained customers on device management and
basic troubleshooting techniques, maintaining
collector and network inventory accurate. - Liaised with other engineers, suggesting best solution
for customer requirements. - Conducted workshops for facilitating training
processes; provided one-on-one training on VoIP
applications, IM&P and Database Management. - Coordinated with BU team for Beta Testing on
various technologies and products, reducing the
number of defects.
Education
Bachelor of Science - Information Technology
Maharishi Markandeshwar University
07.2008 - 07.2012
Skills
IT Operations
Networking protocol expertise
Cisco Unified Contact Center Suite
Cisco VoIP Applications
Network Infrastructure and Management
Certification
CCNA R&S
Timeline
Comptia Security+
08-2022
Microsoft Azure Administrator Associate
07-2022
Microsoft Azure Fundamentals
03-2022
Technical Consulting Engineer
Cisco Systems
12.2018 - Current
CCIE COLLABORATION #54882
11-2016
CCNA VOiP
05-2015
Network Specialist
Capgemini
04.2013 - 12.2018
CCNA R&S
04-2013
Bachelor of Science - Information Technology
Maharishi Markandeshwar University
07.2008 - 07.2012
Similar Profiles
Mohammad Shoeb ShaikhMohammad Shoeb Shaikh
Software Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.oSoftware Engineer Leader at Cisco System India Pvt. Ltd and Cisco Systems Poland Sp. z o.o
JORGE FARCA MENAJORGE FARCA MENA
Business Development Manager - Strategic Alliances LATAM-APJC at Cisco SystemsBusiness Development Manager - Strategic Alliances LATAM-APJC at Cisco Systems
Baptiste FLEURYBaptiste FLEURY
Senior Sales Leader | IT Infrastructure, Cloud & C at Cisco SystemsSenior Sales Leader | IT Infrastructure, Cloud & C at Cisco Systems
KATIE BROWNKATIE BROWN
Select Account Executive at Cisco SystemsSelect Account Executive at Cisco Systems
Magesh BMagesh B
Technical Consulting Engineer – Cloud Security Consulting Engineer at Cisco SystemsTechnical Consulting Engineer – Cloud Security Consulting Engineer at Cisco Systems