Abhee Hewamadduma
Vancouver,BC
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
Work History
Insurance Broker
WFG
01.2022 - Current
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Sought out new clients and developed clientele by networking to find new customers.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Analyzed customer needs and provided best options, upselling products and services.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
Sales Associate
Yellow Pages
06.2021 - 12.2021
- Initiated initial contact with potential leads, establishing a positive and professional rapport
- Collected essential documentation, including driver's licenses, pay stubs, and personal references, ensuring compliance with regulatory requirements
- Verified proof of residency when necessary, demonstrating meticulous attention to detail in the application process
- Utilized multimedia tools to enhance client interactions, capturing and sharing videos/pictures of potential vehicle options
- Consistently exceeded daily outreach targets by conducting a minimum of 50 outreach attempts via phone, text, and email
- Demonstrated exceptional conversion skills, achieving a minimum lead conversion rate of 12%, contributing to the overall success of the sales team.
Business Operations Associate
Aerotek
06.2019 - 05.2021
- Coordinated with external vendors regarding procurement of supplies and services needed for daily operations.
- Created and interpreted payment status reports to successfully track and forecast receivables.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Delivered exceptional customer service through direct communication with clients and team members.
- Verified accuracy and completeness of invoices prior to payment processing.
Education
BBA - Finance
Ontario Tech University
04-2019
Skills
- Customer Service
- Transaction Processing
- Point of Sale Systems
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
- Cash Handling
Licenses
- Certified Insurance Broker. Insurance Council of BC, 2022
- Bloomberg Market Concepts. Bloomberg Institute, 2017
- Advanced Sinhalese, Native English. Oral Level: Bilingual | Written: Advanced
Languages
- Advanced Sinhalese
- Native English
Timeline
Insurance Broker
WFG
01.2022 - Current
Sales Associate
Yellow Pages
06.2021 - 12.2021
Business Operations Associate
Aerotek
06.2019 - 05.2021
BBA - Finance
Ontario Tech University
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