Abhaysinh Solanki
Moncton,NB
Summary
- Customer-focused professional with a background in full-stack development and a passion for delivering exceptional service.
- Experienced in guiding students through higher education opportunities abroad, managing application processes, and facilitating visa procedures.
- Proven ability to engage effectively with customers, address inquiries promptly, and collaborate cross-functionally to resolve concerns.
- Extensive familiarity in IT Support, Computer skills, MS Office Suite,Communications,Engagement,Teamwork.
- Management: Managing the team of 5-6 member as team lead at Tim hortons.
- Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Team Lead
Tim Hortons
Kitchener, ON
10.2021 - 11.2023
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Provided exceptional customer service in a fast-paced environment, handling transactions and esuring customer satisfaction.
- Effectively communicated with team members to ensure smooth operations during peak hours.
- Upheld cleanliness and organization standards,contributing to a welcoming and efficient store environment.
Visa Consultant
MargosatreeEnbee Education Center
Vadodara, Gujarat
04.2020 - 06.2020
- Provided guidance and support to students regarding academic policies, procedures, and resources.
- Created reports summarizing applicant's qualifications for various visas.
- Conducted research on current trends in higher education, identified areas for improvement and presented recommendations to senior management.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Analyzed customer profiles to determine eligibility for visas and other travel documents.
Education
Post-Degree Certificate - Big Data Solution Architecture
Conestoga College
Kitchener, ON2023
Post-Degree Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON2022
Skills
- Problem-Solving
- Interface Design and Implementation
- Data Recovery
- Technical Documentation
- Data Structures and Algorithms
- Agile Development Methodologies
- Technical Design Documentation
- Proficient in HTML
- SQL Expert
- Testing and Debugging
Timeline
Team Lead
Tim Hortons
10.2021 - 11.2023
Visa Consultant
MargosatreeEnbee Education Center
04.2020 - 06.2020
Post-Degree Certificate - Big Data Solution Architecture
Conestoga College
Post-Degree Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Pierre Paul Jean JacquesPierre Paul Jean Jacques
Warehouse / Delivery Associate at AmazonWarehouse / Delivery Associate at Amazon