Abhaysinh Solanki
Moncton,NB
Summary
- Customer-focused professional with a background in full-stack development and a passion for delivering exceptional service.
- Experienced in guiding students through higher education opportunities abroad, managing application processes, and facilitating visa procedures.
- Proven ability to engage effectively with customers, address inquiries promptly, and collaborate cross-functionally to resolve concerns.
- Extensive familiarity in IT Support, Computer skills, MS Office Suite,Communications,Engagement,Teamwork.
- Management: Managing the team of 5-6 member as team lead at Tim hortons.
- Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Team Lead
Tim Hortons
Kitchener, ON
10.2021 - 11.2023
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Provided exceptional customer service in a fast-paced environment, handling transactions and esuring customer satisfaction.
- Effectively communicated with team members to ensure smooth operations during peak hours.
- Upheld cleanliness and organization standards,contributing to a welcoming and efficient store environment.
Visa Consultant
MargosatreeEnbee Education Center
Vadodara, Gujarat
04.2020 - 06.2020
- Provided guidance and support to students regarding academic policies, procedures, and resources.
- Created reports summarizing applicant's qualifications for various visas.
- Conducted research on current trends in higher education, identified areas for improvement and presented recommendations to senior management.
- Developed and maintained relationships with clients to ensure their visa applications were processed in a timely manner.
- Reviewed all customer documentation to ensure accuracy prior to submission.
- Analyzed customer profiles to determine eligibility for visas and other travel documents.
Education
Post-Degree Certificate - Big Data Solution Architecture
Conestoga College
Kitchener, ON2023
Post-Degree Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON2022
Skills
- Problem-Solving
- Interface Design and Implementation
- Data Recovery
- Technical Documentation
- Data Structures and Algorithms
- Agile Development Methodologies
- Technical Design Documentation
- Proficient in HTML
- SQL Expert
- Testing and Debugging
Timeline
Team Lead
Tim Hortons
10.2021 - 11.2023
Visa Consultant
MargosatreeEnbee Education Center
04.2020 - 06.2020
Post-Degree Certificate - Big Data Solution Architecture
Conestoga College
Post-Degree Certificate - Computer Application Development
Conestoga College Institute of Technology And Advanced Learning