Abhay Walia
Bonnyville,AB
Summary
Dedicated professional with a strong work ethic and exceptional adaptability. Proven ability to excel independently while quickly mastering new skills, contributing effectively to team objectives. Strong interpersonal skills enhance collaboration and communication across diverse groups. Aims to leverage these competencies in tackling new challenges and driving organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy Express
Bonnyville, Alberta
01.2024 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Supervisor
Petro Canada
Richmond, BC
11.2021 - 12.2023
- Ensured Customer Satisfaction by addressing issues quickly.
- Adhered to organizational policies and objectives.
- Implemented continual training initiatives addressing employee needs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded to customer questions regarding products, prices, and availability.
Call Taker
Yellow cabs
Vancouver, BC
10.2021 - 12.2023
- Answering and responding to calls with a friendly and polite approach to engage callers and deliver exceptional customer service.
- Handle incoming and outgoing calls according to standard operating procedures.
- Dealing with customer complaints and their lost items in the cabs.
- Scheduling and booking cabs as per customers' needs, and assisting them in the right manner.
Healthcare Security Officer
Paladin Security
Richmond, British Columbia
07.2020 - 10.2021
- Conducted security patrols of healthcare facilities to ensure safety and security.
- Responded to emergency situations, including medical emergencies and fire alarms.
- Maintained accurate records of all incidents that occurred on site.
- Interacted with patients, visitors, staff members, law enforcement personnel, and other professionals in a professional manner.
Cook & Cashier
A&W Restaurant
Burnaby, BC
10.2019 - 07.2020
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness and organization of line workstations.
- Distributed prepared food to servers.
Education
Media Techniques And Marketing Communications
British Columbia Institute of Technology
Burnaby, BC06.2022
Grade 12 - Mathematics & Science
R.S. Model Sr. Sec. School
Ludhiana, Punjab, India03.2019
Skills
- Hard Skills: Adobe illustrator, Adobe Photoshop, Adobe Indesign, Acrobat, Microsoft Word, Microsoft Office, Typing and data entry skills, Microsoft Excel, Powerpoint, Search Engine Optimization, Digital Marketing, Troubleshooting
- Soft Skills: Exceptional Customer Service Skills, Problem Solving Skills, Coordinating & Leadership skills, Risk Management, Multitasking, Teamwork & Supportive, Effective Communication, Good Listening Skills, Quick Learner, Continuous Improvement, Interpersonal Skills
Certification
- Basic Security Training (BST)
- Advance Security Training (AST)
- Serving it Right
- First Aid Level 1 (CPR Certification)
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Sales Associate
Best Buy Express
01.2024 - Current
Supervisor
Petro Canada
11.2021 - 12.2023
Call Taker
Yellow cabs
10.2021 - 12.2023
Healthcare Security Officer
Paladin Security
07.2020 - 10.2021
Cook & Cashier
A&W Restaurant
10.2019 - 07.2020
Media Techniques And Marketing Communications
British Columbia Institute of Technology
Grade 12 - Mathematics & Science
R.S. Model Sr. Sec. School
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