ABHAY VERMA
Halifax,NS
Summary
Personable health care professional with strong background in guiding and assisting customer, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customer, providing information and answering calls for excellent customer service orderly in recordkeeping, inventory control, drug ordering and requesting refills from physicians
Overview
2
2
years of professional experience
Work History
Pharmacy Assistant
Lawtons
04.2022 - Current
- Communicating with patients to gather medical information and prescription detail into digital system
- Performing quality assurance tasks in terms of the orderly dispensation of the prescription medication, including completeness and correctness
- Compounding pharmaceutical supplies not requiring sterile environment
- Performing routine inventory, including the placement and receiving of orders
- Performing regular retail obligations in the pharmacy setting
- Answering phones and completing administrative tasks as needed
Shift Supervisor
Starbucks
10.2020 - 04.2022
- Resolve customer complaints and issues in a timely and effective manner through de-escalation and conflict management techniques like Starbucks ACT, LATTE model etc
- Supervised up to 10 staff member at a time ensuring the restaurant met hourly and daily speed (< 50 seconds/customer) goals
- Develop positive relationship with shift team by understanding and addressing individual motivation, needs and concerns
- Completed store opening and closing procedures and balanced tills.
- Deliver exceptional customer service to all the customers with customer comes first attitude and connecting with customers
- Recognized as 'Partner of the quarter' for my work ethic and living up to Company's mission and values
- Helped store management meet standards of service and quality in daily operations.
Education
Diploma - Instrumentation And Controls
Cape Breton University
12.2019
High School -
DAV Public School
03.2016
Skills
- Written and Verbal Communication
- Customer service skills
- Adaptability
- Problem Solving
- Handling Pressure
- Inventory
- POS System
- Time Management
- Decision Making
- Microsoft office
Volunteering Ventures
- Tutor
Unloweeg Digital Programming (Digital Mi’kmaq)
06/2018 - 10/2018 Sydney, Nova Scotia, Canada
Developed lesson plans and activities involving the construction of robots and mechanics for individuals from the ages of 13 to 18 years old; developed program to enhance individuals ability to design, build, program and test robotics ( EV3 Robots specifically)
Timeline
Pharmacy Assistant
Lawtons
04.2022 - Current
Shift Supervisor
Starbucks
10.2020 - 04.2022
Diploma - Instrumentation And Controls
Cape Breton University
High School -
DAV Public School
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