Abhay Sood
Edmonton,Canada
Summary
Dynamic leader with a proven record at Wake N’ Bake Cannabis, enhancing operational efficiency and surpassing sales goals by 35%. Expertise in operations management and communication facilitated the creation of a customer service program achieving a 95% satisfaction rate. Proficient in Microsoft Office 365, fostering teamwork, and driving results to inspire organizational growth.
Overview
5
5
years of professional experience
Work History
STORE MANAGER
Wake N’ Bake Cannabis
Edmonton, Alberta
07.2021 - 06.2025
- Oversaw shift operations, supervising up to 10 associates in food and beverage preparation and transactions.
- Achieved weekly sales goals, exceeding targets by up to 35%, earning formal recognition for leadership excellence.
- Implemented employee-improvement plans to address underperformance; three direct reports advanced to supervisory roles.
- Received company-wide “Service Star Award” for designing a training program that increased guest satisfaction scores from 87% to 95%.
- Played a key role in organizing charitable events, enhancing community engagement.
- Established partnerships with non-profits, reinforcing corporate image while supporting causes for homeless individuals, veterans, and environmental initiatives.
Store Supervisor
JUNCTION 420
Edmonton, Alberta
02.2020 - 07.2021
- Managed daily store operations, including store financial performance, cash control, inventory, customer service, and staff management.
- Preparing month-end and weekly sales reports.
- Supervised, trained, and developed staff members according to company policies and procedures.
- Responsible for bank deposits and ATM deposits.
- Ensure customer service is always of the highest standards.
Education
Management Diploma - Financial Accounting, Business Law, Marketing, Professional Selling And Advertising, Operation Management, Financial, And E-Com. Business Computer Applications, Mathematics of Finance
NAIT
Edmonton, Alberta04.2018
Skills
- Operations management
- Budget management
- Data systems administration
- Efficiency improvement
- Communication skills
- Payroll management
- Confidentiality
- Time management
- Adaptability
- Teamwork
- Technical proficiency
- Microsoft Office 365
References
References available upon request.
Timeline
STORE MANAGER
Wake N’ Bake Cannabis
07.2021 - 06.2025
Store Supervisor
JUNCTION 420
02.2020 - 07.2021
Management Diploma - Financial Accounting, Business Law, Marketing, Professional Selling And Advertising, Operation Management, Financial, And E-Com. Business Computer Applications, Mathematics of Finance
NAIT
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