Abhay Sharma

Etobicoke

Summary

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

years of professional experience

2022

years of post-secondary education

Work History

Dispatcher / Freight auditor

CSA transport

03.2024 - 08.2025

Coordinated transportation schedules to optimize delivery routes and minimize delays.
Monitored driver locations using GPS tracking systems for real-time updates.
Communicated with drivers to provide instructions and resolve issues promptly.
Worked closely with transportation supervisor to dispatch and assign loads.
Managed daily delivery and work schedules to maximize coverage.

Dispatcher

Day and Ross

Brampton

06.2022 - 12.2023

Coordinated transportation schedules to optimize delivery routes and timelines.
Communicated with drivers to ensure timely pick-ups and drop-offs.
Monitored vehicle locations using GPS systems for real-time tracking.
Maintained accurate records of dispatch activities and communications.
Scheduled loads according to priority and available equipment.

Customer Service Representative

Air Canada

10.2020 - 05.2022

Assisted customers with flight inquiries and booking changes.
Resolved passenger complaints through effective communication and problem-solving skills.
Provided information on travel policies and procedures to enhance customer understanding.

Education

Loyalist College of Applied Arts And Technology

Toronto, ON

Skills

Route optimization
GPS tracking
Dispatch coordination
Load scheduling
Database management

Adjusting routes
Route planning
Routing orders
Database updates

Timeline