Abhay Sharma
Surrey ,BC
Summary
Dynamic professional with a proven track record in guest relations management and complaint handling, Skilled in fostering customer loyalty through exceptional communication and efficient problem resolution. Demonstrated leadership in team development and mentoring, achieving high customer satisfaction and operational excellence. Experienced with managing and coordinating service requests in customer-focused environment.
Overview
7
7
years of professional experience
Work History
Assocaite Mortgage Underwriter
First National LP
06.2022 - Current
- Approved or denied loans based on established criteria and underwriting guidelines.
- Identified possible fraud risks through meticulous evaluation of application materials, protecting both lenders and homebuyers from potential losses.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
- Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
- Increased customer satisfaction by providing timely feedback on application status and addressing potential issues promptly.
- Achieved high levels of accuracy in data entry and analysis, ensuring streamlined processes throughout the mortgage underwriting lifecycle.
- Enhanced risk assessment accuracy by conducting thorough reviews of credit reports, employment history, and income verification documents.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Operations Manager
Lava Events
06.2020 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Barista
Starbucks
10.2019 - 02.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
Shell
06.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Netplus Broadband
08.2017 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Business Administration - Accounting
Yorkville University
New Westminster, BC04-2022
Diploma - Business Management
Ashton College
Abbotsford 07-2020
Skills
- Complaint handling
- Sales support
- Guest relations management
- Brand representation
- Exceptional communication
- Hospitality and service industry background
- Guest complaint resolution
- Team member development
- Teamwork and collaboration
- Guest experiences
- Training and mentoring
- Flexible schedule
- Team leadership
- Active listening
- Effective communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Assocaite Mortgage Underwriter
First National LP
06.2022 - Current
Operations Manager
Lava Events
06.2020 - 05.2022
Barista
Starbucks
10.2019 - 02.2020
Sales Associate
Shell
06.2018 - 09.2019
Customer Service Representative
Netplus Broadband
08.2017 - 04.2018
BBA - Business Administration - Accounting
Yorkville University
Diploma - Business Management
Ashton College
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