Abhay Sharma
Halifax,Canada
Summary
Highly motivated Customer Service professional with over 2.5 years of experience in fast-paced, client-focused environments. Proven ability to resolve customer inquiries, manage high-pressure situations, and deliver exceptional service. Skilled in team collaboration, problem-solving, and leveraging technology to enhance service delivery.
Overview
4
4
years of professional experience
Work History
Team Leader
McDonald's
Halifax, Canada
02.2022 - 01.2024
- Supervised daily operations, ensuring efficient workflows and high customer satisfaction
- Trained new employees on operational standards, fostering professional growth
- Resolved customer complaints with prompt, effective solutions
- Managed inventory and conducted quality control to maintain service standards
- Collaborated with peers and management to implement process improvements
Team Member
Dockside
Halifax, Canada
09.2021 - 01.2022
- Delivered courteous and efficient customer service
- Processed sales transactions accurately and assembled food orders to specifications
- Maintained adherence to food safety and sanitation standards
Service Desk Analyst (Part-Time)
Core Innovative
Punjab, India
01.2020 - 01.2021
- Provided technical support for internal employees via phone and email
- Resolved hardware, software, and network issues with high efficiency
- Managed Office 365 applications and services, including email and user setup
- Optimized dashboards for better task delegation and queue management
Education
Diploma - Engineering
Saint Mary’s University
Halifax, NS08.2024
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Leadership and Team Management
- Technical Proficiency: Microsoft Office Suite
- Technical Proficiency: Windows/Mac OS
- Technical Proficiency: Office 365
- Time Management and Organization
- Problem Solving and Conflict Resolution
- Complaint resolution
- Team supervision
- Workflow management
- Verbal and written communication
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Team Leader
McDonald's
02.2022 - 01.2024
Team Member
Dockside
09.2021 - 01.2022
Service Desk Analyst (Part-Time)
Core Innovative
01.2020 - 01.2021
Diploma - Engineering
Saint Mary’s University
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