Abhay Prajapati
Toronto,ON
Summary
Business Marketing graduate from Seneca College with hands-on experience in customer engagement, operations support, and financial services. Strong communicator with proven ability to support marketing initiatives, build customer relationships, and contribute to business growth in fast-paced environments. Passionate about branding, digital marketing, and customer experience. Seeking an entry-level Marketing / Customer Success / Content role.
Overview
6
6
years of professional experience
Work History
McDonald’s
Crew Member
Toronto, ON
01.2024 - Current
- Delivered high-quality customer experience in a high-volume environment serving 100+ customers per shift
- Supported promotional campaigns and product launches by maintaining brand standards and upselling featured menu items
- Resolved customer concerns professionally, improving guest satisfaction and loyalty
- Collaborated with cross-functional teams to improve service speed and operational efficiency
- Maintained accuracy in transactions and customer records
Relationship Officer
State Street Syntel Services PVT LTD
India
05.2022 - 03.2023
- Managed customer relationships and provided personalized banking solutions
- Supported marketing initiatives for financial products through client outreach and service campaigns
- Maintained client data and prepared performance reports for management
- Assisted in onboarding new customers and improving service processes
Five Stars Logistics
Junior Accountant
India
05.2020 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
Seneca College of Applied Arts And Technology
North York08-2025
GED -
Shree Swaminarayan Gurukul Vidyalaya
India 05-2020
Skills
Marketing & Digital:
Social Media Content Creation, Canva, Email Marketing, Campaign Support, Brand Promotion, Basic Google Analytics
Customer & Communication:
Customer Engagement, Relationship Building, Conflict Resolution, Active Listening, Client Support
Business & Operations:
CRM Systems, Data Entry, Reporting, Process Improvement, Team Collaboration
Productivity Tools:
Microsoft Word, PowerPoint, Excel, Google Docs, Google Slides
Languages
English (Professional Level)
French (Elementary)