ABHAY PATEL
Kingston,ON
Summary
Qualified mechanical engineer with over 1 year of experience as a quality control engineer in submersible pump industry, solution oriented and hands-on technical utility player centered in quality checking of mechanical components and parts of the product. Ability to learn quickly, often in high pressure situation, in order to fully understand a new product, platform or any mixture of the two.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
SUBWAY
Kingston, ON
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Improved customer service wait times to mitigate complaints.
Quality Control Engineer
DECENT PUMPS
Ahmedabad, Gujarat
01.2019 - 04.2020
- Developed and implemented quality control procedures to ensure production met customer specifications.
- Monitored product performance during production process to identify potential issues and take corrective action as needed.
- Conducted root cause analysis of non-conforming products and identified solutions for improvement.
- Created and maintained detailed records of test results, inspection data, and other quality related information.
- Performed visual inspections on incoming materials to verify conformance with established standards.
- Evaluated existing processes and proposed changes to improve overall product quality.
- Provided technical support for troubleshooting issues throughout the production cycle.
- Assessed suppliers' capabilities in order to ensure that they meet required standards of quality assurance.
- Conducted regular audits of raw materials, finished goods, packaging materials., to ensure compliance with industry standards.
- Maintained a safe working environment by following all safety regulations and procedures.
Education
Mechanical Technician - Mechanical Engineering
St. Lawrence College
Kingston, ON04-2022
Diploma in Mechanical Engineering - Mechanical Engineering
Ganpat University
Mehsana, Gujarat08-2018
Skills
- Computer skills: Microsoft word, excel, power point
- Effective and clear communication
- Time management
- Judgment and decision making
- Resolving complaints
- Customer service
- Problem solving
- Excellent organization skill
- Detail oriented
- Quick learned and positive attitude
- Accuracy and punctuality in work and loyal toward work
- Ability to work in challenging environment
Timeline
Customer Service Representative
SUBWAY
06.2023 - Current
Quality Control Engineer
DECENT PUMPS
01.2019 - 04.2020
Mechanical Technician - Mechanical Engineering
St. Lawrence College
Diploma in Mechanical Engineering - Mechanical Engineering
Ganpat University
Similar Profiles
MUSKAN KAURMUSKAN KAUR
Sandwich Artist at SubwaySandwich Artist at Subway
Henok EskenderHenok Eskender
Cashier at SubwayCashier at Subway
Hassan JahangirHassan Jahangir
Shift manager at SubwayShift manager at Subway
Alexander FriesenAlexander Friesen
Sandwich Artist at SubwaySandwich Artist at Subway
Alyssa BowlesAlyssa Bowles
Server at The Shady Restaurant and PubServer at The Shady Restaurant and Pub