Overview
Work History
Education
Skills
Certificates And Training
References
Timeline
Generic

Abhay Menon

Sarnia

Overview

5
5
years of professional experience

Work History

Customer Care and Sales Representative

Marriott International
01.2023 - 03.2023
  • Utilized tech tools, including CRM and chat-bots, to engage with customers, streamlining interactions and enhancing customer experience
  • Employed secure online payment portals to facilitate virtual tours, reservations, and payment processing, delivering a streamlined and convenient customer experience
  • Achieved sales targets by employing effective sales strategies, contributing to consistent success in meeting and exceeding goals
  • Managed irate customers with a calm and empathetic approach, resolving issues to satisfaction and preserving positive customer relationships
  • Monitored and enforced security measures, preserved integrity of user accounts and information, and promptly addressed potential security concerns to safeguard customers' online presence.

Team Member

Tim Hortons
03.2018 - 01.2019
  • Upheld a clean and sanitized work environment by rigorously implementing cleaning and disinfection procedures
  • Regularly inspected and addressed cleanliness concerns to ensure a safe and hygienic workspace
  • Accomplished in delivering exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction
  • Coordinated and managed multiple concurrent tasks, efficiently prioritizing activities, and meeting deadlines
  • Maintained composure under pressure during high-demand scenarios, ensuring smooth operations and customer satisfaction
  • Championed safety standards at Tim Hortons by following established protocols and promoting a secure work environment for both employees and customers.

Education

Power Engineering Technology -

Lambton College
Sarnia, ON
04.2026

Communications -

McMaster University
Hamilton, ON
01.2022

OSSD -

St Patrick's Catholic High School
Sarnia, ON
06.2021

Skills

  • Computer literate with proficient skills and knowledge of Microsoft Office Software, Internet, and Email
  • Can decisively and responsibly complete committed tasks, ensuring reliability
  • Thrive under minimal supervision and consistently initiate proactive work strategies
  • Knowledge of safety regulations and standards (eg OSHA)
  • Embrace creative problem-solving and continuously seek improvements beyond conventional methods
  • Skilled in the use of a variety of hand tools, demonstrating precision and efficiency in physical tasks
  • Effectively collaborate with others, enhancing team dynamics and productivity
  • Knowledge in instrumentation for power engineering, including pressure, level, flow, and temperature measurement systems, and boiler instrumentation
  • Excel at articulating and writing ideas clearly
  • Proficient in a wide range of software and technology, adept at quickly learning and applying new computer applications
  • Can actively listen to and apply constructive feedback in a manner that enhances productivity

Certificates And Training

  • TSSA 4A Passed (4B to be written on March 9th, 2024)
  • Valid CPR and First Aid Certificate
  • Occupational Health & Safety
  • Ontario G Driver's License

References

Available on request

Timeline

Customer Care and Sales Representative

Marriott International
01.2023 - 03.2023

Team Member

Tim Hortons
03.2018 - 01.2019

Power Engineering Technology -

Lambton College

Communications -

McMaster University

OSSD -

St Patrick's Catholic High School

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Abhay Menon