Abha Rani

• Developed and maintained full-stack web applications using technologies such as HTML, CSS, JavaScript,ReactJS and Node.js, ensuring high performance and user satisfaction.

• Collaborated with cross-functional teams including product managers, designers, and other developers to deliver projects on time and within budget.

• Utilized Jira and Confluence for project management and documentation, ensuring clear communication and efficient workflow throughout the development lifecycle.

• Automated contact center health checks after maintenance for Cisco, PureConnect, and Genesys systems, streamlining operations and reducing downtime by 40%.

• Orchestrated end-to-end automation of incident management processes, improving response times and reducing manual intervention by 40%.

• Implemented auto-mated health checks to proactively monitor system performance and mitigate potential issues, enhancing system reliability and uptime.

• Leveraged Kafka, RabbitMQ, and NiFi for real-time data processing and integration, enabling seamless communication between systems and facilitating automated workflows.

• Developed and maintained microservices architectures using Docker, Kubernetes, and OpenShift, enabling scalability, flexibility, and resilience in application deployment and management.

• Utilized Kubernetes and OpenShift for container orchestration and deployment, ensuring scalability and flexibility in application management.

• Integrated Red Hat Process Automation Manager (RHPAM) and StackStorm and business process automation (BPA) orchestration tools to automate and optimize workflow efficiency and reducing operational overhead.

• Developed unit test cases for testing and automation, ensuring code quality, reliability, and maintainability throughout the development process.

• Utilized Agile methodologies, such as Scrum, to plan and execute development sprints, resulting in improved project visibility and team productivity.

• Utilized Google Pub/Sub Lite for lightweight and scalable event messaging, enabling efficient data transfer and processing in distributed systems.

• Led and coached a team of summer interns to develop a time tracker tool using JavaScript, Vue.js, Node.js, and SQL, fostering their professional growth and delivering a successful project.

• Conducted code reviews and provided constructive feedback to team members, promoting code quality and best practices.

• Resolved complex technical issues and optimized application performance to ensure a smooth and efficient user experience.