Aberie Sayes
San Diego
Summary
Dynamic and adaptable professional with a strong background in customer service at Walmart. Proven ability to resolve complex issues while maintaining a friendly demeanor. Skilled in time management and critical thinking, consistently fostering teamwork and collaboration to enhance operational efficiency. Committed to delivering exceptional support and building lasting relationships with clients.
Overview
1
1
year of professional experience
Work History
Walmart Deli
Walmart
Pineville, LA
10.2020 - 02.2021
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Medical Representative
Revenue Reimbursement Specialist
Pollock, LA
09.2019 - 10.2020
- Handled high-volume calls while ensuring quality customer interactions.
- Demonstrated adaptability in fast-paced environments, managing multiple tasks efficiently.
- Resolved patient issues by providing clear, concise information and support.
- Maintained confidentiality and compliance with HIPAA regulations during all communications.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Maintained accurate documentation for all customer interactions, contributing to a comprehensive database for future reference.
- Reduced wait times for callers by implementing callback options during peak hours.
- Developed strong rapport with customers through active listening and empathetic responses, promoting long-term loyalty and trust.
- Contributed to a positive work environment by fostering teamwork among colleagues and consistently offering support when needed.
Education
High School Diploma -
Pineville High School
Pineville, LASkills
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
- Verbal communication
Timeline
Walmart Deli
Walmart
10.2020 - 02.2021
Medical Representative
Revenue Reimbursement Specialist
09.2019 - 10.2020
High School Diploma -
Pineville High School