Summary
Overview
Work History
Education
Skills
Timeline
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ABENEN BROWN

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to obtain a position in customer service to showcase excellent communication and conflict resolution skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

7
7
years of professional experience

Work History

Teaching Assistant / Arts Instructor

S-Shem Ser Qenu Children's Village
09.2020 - Current
  • Improved overall class participation by implementing group activities and project-based learning.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.

Key Holder

Furla
05.2023 - 02.2024
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Logistics Coordinator/Customer Service Associate

Water Matrix
04.2022 - 11.2023
  • Coordinate and monitor plumbers to assist customers with various plumbing emergencies throughout the day
  • Prepare quotes and distribute them to perspective clients for review
  • Prepared and presented reports to management on logistics performance.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Representative

Leons Furniture
11.2019 - 02.2021
  • Successfully attended to a large groups of customer issues, leaving customers satisfied at the end of the call
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Oversaw and engaged in numerous customer calls throughout the workday
  • Processed monetary transactions and provided high levels of customer service
  • Assisted in opening and closing of location, including cash handling and deposits

Sales Associate – Inventory Lead

Guess Los Angeles
10.2017 - 06.2019
  • Analyzed all merchandise information while creating and maintaining accurate records in the inventory and financial requisition system
  • Adhered to the execution of established safety, security, quality and store operations policies, procedures, and practices, resulting in a 3% reduction in annual shrink
  • Passionate about learning and committed to continual improvement.
  • Contributed to event marketing, sales and brand promotion.

Education

Bachelor of Science - STEM

University of Toronto, University of Toronto Mississauga
Mississauga, ON
04.2024

Skills

  • Spreadsheet Tracking
  • Inventory and Supply Logistics
  • Cost Control
  • Serve Customers
  • Complex Product Knowledge
  • Conflict Mediation Abilities
  • Communication
  • Creative problem solving
  • Money handling abilities

Timeline

Key Holder

Furla
05.2023 - 02.2024

Logistics Coordinator/Customer Service Associate

Water Matrix
04.2022 - 11.2023

Teaching Assistant / Arts Instructor

S-Shem Ser Qenu Children's Village
09.2020 - Current

Customer Service Representative

Leons Furniture
11.2019 - 02.2021

Sales Associate – Inventory Lead

Guess Los Angeles
10.2017 - 06.2019

Bachelor of Science - STEM

University of Toronto, University of Toronto Mississauga

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ABENEN BROWN