Abel Urquidez
Redlands
Summary
Dynamic and customer-focused professional with extensive experience in hospitality and guest relations, notably at Uhaul Moving And Storage. Proven ability to enhance client satisfaction through exceptional service and effective communication. Skilled in inventory oversight and reception management, consistently recognized for maintaining high standards and fostering positive guest experiences.
Overview
17
17
years of professional experience
Work History
Lot Attendant
Uhaul Moving And Storage
01.2023 - 12.2023
- Assisted with maintaining an organized and clean lot, contributing to a positive customer appearance.
- Assisted in managing truck check-in/check-out system, including monitoring and tracking mileage, cleaning and detailing vehicles, and registering the vehicles into the system.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Cook
McDonald's
01.2022 - 01.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Front Desk Agent
LockSmith
01.2010 - 01.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Responded promptly to service requests by customers, scheduling their appointments in an efficient and timely fashion.
- Maintained a high level of client satisfaction by providing exceptional explanations regarding consultations and service installations.
- Provided detailed documentation for each completed job, fostering effective communication within the team.
- Organized inventory of tools and supplies, ensuring efficient workflow during daily operations.
- Served as a liaison between clients and service technicians, facilitating smooth communication regarding appointment details and expectations.
Front Desk Agent
Bobby Bonds Park
01.2009 - 12.2009
- Welcomed and checked in each child with their parent to the respective summer camp program, confirmed enrollment and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Set up daily activities for the summer camp program based on activities schedule.
- Facilitated welcoming environment, greeting guests upon arrival.
Line Server
Hometown Buffett
01.2007 - 01.2008
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Consistently met or exceeded performance expectations and received positive feedback from management on my work ethic, attitude, and quality of service.
- Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
- Contributed to a positive dining experience by engaging with guests in a friendly and professional manner.
Education
High School Name
RiversideSkills
- Guest relations
- Hospitality service expertise
- Reservation systems
- Reception management
- Clerical duties
- Inventory oversight
- Service dispatching
- Record preparation
Timeline
Lot Attendant
Uhaul Moving And Storage
01.2023 - 12.2023
Cook
McDonald's
01.2022 - 01.2023
Front Desk Agent
LockSmith
01.2010 - 01.2022
Front Desk Agent
Bobby Bonds Park
01.2009 - 12.2009
Line Server
Hometown Buffett
01.2007 - 01.2008
High School Name
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