ABEL SHARLY

Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.

•Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.

•Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.

•Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.

•Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

•Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

•Prepare complete and accurate work including appropriately notating accounts as required.

•Participate in activities designed to improve customer satisfaction and business performance.

•Log all incoming calls and accurately complete case notes in the call tracking database.

• Self-motivated, with a strong sense of personal responsibility. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Propane Gas filling into appropriate tanks
• Receiving products and counting
• Maintained inventory
• Used a software called Powerwire to log in inventory details such as price and quantity
• Creating databases and spreadsheets to improve inventory management accuracy
• Product stock checks
• Prepared orders for shipment by picking, packing, and labelling merchandise.

• Sorting of packages to specific location
• Using RF scanners to make the package count easy and simple for drivers
• Assisting drivers to deliver the package safely.

• Making presentations, brochures and posters of the company and current offers
• Planned travels and meetings according to managers' visitation schedules
• Assisting with maintaining files and documentation of visitors