Abel P. Prendez
Santa Clarita
Summary
To incorporate my knowledge and experience in the retail industry and be instrumental in the increased profit and sales of a company with a keen focus toward quality customer service, effective marketing and insightful inventory forecasting.
Overview
30
30
years of professional experience
Work History
Assistant Sales Manager
Harbor Freight Tools USA
Valencia, CA
07.2019 - 05.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring accessibility and visual appeal.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed.
- Collaborated with team members to achieve sales goals and promote store initiatives.
- Trained new staff on customer service protocols and operational procedures,
Assistant Logistics Manager
Harbor Freight Tools USA
Valencia, CA
07.2019 - 05.2023
- Coordinated logistics schedules to ensure timely delivery of products to retail locations.
- Developed training materials for new staff on logistics operations and safety protocols.
- Collaborated with cross-functional teams to optimize supply chain efficiency and reduce costs.
- Led process improvement initiatives that increased operational efficiency and reduced lead times.
- Trained and supervised logistics team members to ensure consistent performance and adherence to company policies.
- Implemented best practices in warehouse safety, reducing workplace accidents through ongoing training programs and policy enforcement.
Store Manager
Rite Aid Pharmacy
06.2011 - Current
- Assist with general maintenance and appearance of store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance as appropriate
- Manage the store while meeting store retail budgeted sales, margin, labor, expenses and overall Profit & Loss monthly results to ensure operating profit margins and income are achieved.
- Maintain merchandise standards according to company policy, profit planner, corporate plan-o-grams and ongoing merchandising information.
- Serve an annual population of over 200,000 in a national retail chain of over 4,600 stores
- Utilize the company’s workforce management software to complete the associate work schedule of up to 30 associates
- Interact with vendors and use the store’s automated system to order pharmacy, seasonal, and basic merchandise and other goods as needed
- Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the profit and loss performance of the store
- Responsible for interviewing, hiring, training, directing, rewarding and discipline of associates including but not limited to appraising associate performance and resolving complaints
- Prepare and coordinate physical inventory to ensure all is in order and completed on schedule
- Analyze operating reports and make recommendations for improvement
- Assistant Store Manager/Store Manager Trainee
- Complete the duties and responsibilities of the Store Manager in his absence for a retail store that serves an annual population of over 200,000 in a national retail chain of over 4,600 stores
- In the absence of the store manager, manage the store while meeting store retail budgeted sales, margin, labor, expenses and overall Profit & Loss monthly results to ensure operating profit margins and income are achieved. (Manager was out on long term leave during my tenure as Assistant Store Manager)
- In the absence of the store manager, maintain merchandise standards according to company policy, profit planner, corporate plan-o-grams and ongoing merchandising information. (Manager was out on long term leave during my tenure as Assistant Store Manager)
- Ensure the appearance of the store is pleasing to the customer and meets the requirements of the corporate office
- Receive merchandise deliveries, ensure all merchandise is set up according to the corporate office plan-o-grams and execute weekly sales ads and pricing changes
- Request store maintenance when required
Store Manager
CVS Pharmacy
06.2007 - 06.2011
- Overall store management, supervision and policy implementation of corporate model
- Manage sales and store inventory for a community servicing over 300,000 annually in a national chain of over 15,000 retail stores
- Supervise the receiving, stocking, pricing, returning and transferring of merchandise
- Review and analyze financial and performance data for the store, pharmacy and clinic and make recommendations for improvement of profit margin to the store
- Hire, train and develop store associates to ensure and meet quality customer service standards
- Accommodate merchandise deliveries and respond to urgent issues or emergencies in store
- Utilize the company’s workforce management software to complete the associate’s work schedule of up to 30 associates
- Facilitate scheduled physical store inventory and ensure process is completed in an orderly and organized manner
- Evaluate ordering needs for store including pharmacy, general merchandise and seasonal items and place and monitor orders in automated system
- Analyze operating reports and make recommendations for improvements
- Assistant Store Manager
- Complete the duties and responsibilities of the Store Manager in his absence for a retail store that serves an annual population of over 300,000 in a national retail chain of over 15,000 retail stores
- Ensure the appearance of the store is pleasing to the customer while maintaining the safety best practices throughout the operation
- Coordinate with the store manager to evaluate the operating reports and execute the recommendations from the store manager to make overall improvements
Assistant Manager
Von’s/A Safeway Company
11.1995 - 05.2007
- Operational management of store that averages 85 – 190 employees and annual population over 300,000 in a national chain of over 1,600 stores
- Complete the duties and responsibilities of the Store Manager in his absence
- Track, analyze and take action to improve store performance by forecasting of weekly/daily sales goals and meeting or exceeding established goals.
- Forecast, schedule, and monitor labor to be consistence with store sale and store sales goals, department performance and sales opportunities with staff to ensure positive results
- Oversee and monitor handling of cash and accounting to include but not limited to store security measures are enforced
- Develop and direct execution of strategies to improve product placement and appearance
- Retail Sales Manager
- Ensure that daily order process is completed to meet the store’s needs for daily business
- Manage a crew (8 to 10 employees) who were responsible for replenishing the store for next business day
- Work with inventory control clerk, vendors, and field merchandising team to ensure that the operation was roadmap compliant
- Coaching and mentoring employees in the various areas of concern including the concept of shrink
- Supervisor
- Handle and manage customer inquiries in a professional and world class manner
- Ensure that the front end is managed in an efficient and organized manner
- Night crew supervisor
- Motivate an eight to ten person crew to ready the store for next day’s business
- Provide daily progress report to Retail Sales Manager
- Account and reconcile for daily stock conditions and inventory
- Manage in absence of Retail Sales Manager
- Evaluate and submit store order based on current sales and stock
- Dairy/Deli Manager
- Manage a dairy department to ensure that in-stock conditions are met daily for customers
- Order on daily basis and seek out ways to control shrink
- Evaluate and make recommendations based on out of stock reports
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10-2026
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store merchandising
Timeline
Assistant Sales Manager
Harbor Freight Tools USA
07.2019 - 05.2023
Assistant Logistics Manager
Harbor Freight Tools USA
07.2019 - 05.2023
Store Manager
Rite Aid Pharmacy
06.2011 - Current
Store Manager
CVS Pharmacy
06.2007 - 06.2011
Assistant Manager
Von’s/A Safeway Company
11.1995 - 05.2007
Bachelor of Science - Business Management
University of Phoenix
SUCCESSES
- Best Ball (Supply Cost) Champion
- Leadership Program Completion
- CVS Manager Training Program Completion