Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Abel, Legesse

San Jose

Summary

Proven problem-solver and communicator, excelled in roles at Autec Sud and Ethiopian Airlines, enhancing safety, customer satisfaction, and resolving complex issues efficiently. Skilled in observation and customer service, consistently delivering positive outcomes and fostering strong client relationships. Achieved notable improvements in operational efficiency and client feedback.

Overview

3
3
years of professional experience

Work History

Warehouse Security Officer

Autec Sud
11.2023 - 01.2024


  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Support Specialist

Ethiopian Airlines
03.2021 - 01.2022


  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Education

Current CA Driver’s License

DMV California
San Jose, CA
11.2024

California Security Guard Licensure

McGrew And Associates Inc
San Jose, CA
10.2024

Bachelor Of Management -

Mattu University
Mattu, Oromia Region, Ethiopia
01.2021

Skills

  • Observation Skill
  • Communication Skill
  • Customer Service
  • Problem Solving

Accomplishments

  • National Association of Social Workers
  • American Medical Informatics Association

Timeline

Warehouse Security Officer

Autec Sud
11.2023 - 01.2024

Customer Support Specialist

Ethiopian Airlines
03.2021 - 01.2022

Current CA Driver’s License

DMV California

California Security Guard Licensure

McGrew And Associates Inc

Bachelor Of Management -

Mattu University

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Abel, Legesse