ABEL GAMA
Salinas,CA
Summary
Experienced and dependable Assistant Grocery Manager with 16+ years of industry expertise. Proficient in operations management, implementing best practices, leading teams, and providing comprehensive employee training. Exceptional verbal and written communication skills, strong problem-solving abilities, and effective work planning. Quality-driven team player excelling in inventory management, planogram execution, and maintaining clean customer areas. Proven track record of delivering top-notch service and support for customer satisfaction. Skilled in creating attractive displays and proficient in all aspects of merchandising. Outgoing, detail-oriented, and adept at multitasking. Committed to exceeding company expectations through exceptional job performance.
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
24
24
years of professional experience
Work History
Service Advisor
Cardinale Nissan
04.2019 - 01.2025
- Streamlined communication between service departments to improve overall client experience.
- Resolved service issues promptly, maintaining positive customer relationships.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Grocery Manager/ Head Front Manager
PAQ INC. Food 4 Less / Rancho San Miguel Markets
01.2003 - 01.2019
- Assessed the store, ensuring that it looked clean and inviting at all times and checked that store shelves were adequately and properly stocked
- Provided expert customer service to all patrons of the store and assisted them by locating the items they wanted
- Promoted a positive workplace environment for all team members by introducing an employee rewards program and communicating effectively
- Verified that all merchandising standards were maintained on a daily basis
- Demonstrated that customers come first by serving them with a sense of urgency
- Distributed daily tasks to the appropriate employees and checked to ensure that all duties were completed within expected time frames
- Analyzed the store's inventory and ordered merchandise and products when stock levels were low
- Informed customers about all product lines and services offered by the company
- Opened and closed the store, which included counting cash drawers and making safe deposits
- Offered direction and gave constructive feedback to motivate team members
- Helped customers select products that best fit their personal needs
- Answered customers' questions and addressed problems and complaints in person and via phone
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Processed shipments and maintained organized stock shelves
- Maintained visually appealing and effective displays for the entire store
- Provided work schedules for 30 employees per week
- Managed cash flow of store, including cashier operations, bookkeeping and security
- Handled the complaints and concerns of customers
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Provided onsite training
- Forklift, electric pallet jack and Wave vehicle
- Made sure all equipment was running proficiently
- Cash registers, pin pads, scratcher machine, ATM machine, Coinstar Machine, lotto kiosk Western Union computer, printers, scales and ordering gun
- Point of sale, printing price sign and tags for product on the sales floor
Shift Supervisor
K Mart
02.2001 - 07.2001
- Resolved customer complaints and reported issues to senior management
- Performed store opening and closing procedures, including setting up registers and checking products
- Maintained knowledge of current product locations
- Emphasized fast, friendly customer service
Education
Criminal Justice
Hartnell College
Salinas, CAHigh School Diploma -
Alisal High School
Salinas, CA01.2002
Skills
- Bilingual in English and Spanish
- Organized
- Computer proficient
- Understand Customer needs
- Inventory planning
- Motivated
- Dedicated team player
- Employee scheduling
- Quick learner
- Store planning
- Customer service
- Multitasking and organization
- Strong work ethic
- Service scheduling
- Warranty claims process management
- Tech-Savvy
- Sales closing
- Transaction processing
Timeline
Service Advisor
Cardinale Nissan
04.2019 - 01.2025
Grocery Manager/ Head Front Manager
PAQ INC. Food 4 Less / Rancho San Miguel Markets
01.2003 - 01.2019
Shift Supervisor
K Mart
02.2001 - 07.2001
High School Diploma -
Alisal High School
Criminal Justice
Hartnell College
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