Abel Eskais
York,ON
Summary
Dynamic photographer with expertise in photo editing, client consultation, and event coordination. Committed to delivering high-quality images that meet client visions while ensuring exceptional customer service. Detail-oriented photography professional skilled in managing digital portfolios and developing creative concepts. Proven ability to capture compelling images, coordinate successful events, and maintain a calm demeanor under pressure, enhancing client satisfaction and engagement.
Overview
17
17
years of professional experience
Work History
Photographer
Freelancer
Asmara , Eritrea
04.2009 - Current
- Captured high-quality images for diverse clients and events.
- Edited photos using software to enhance visual appeal and clarity.
- Communicated with clients to understand their vision and preferences.
- Organized photo shoots, including location scouting and scheduling.
- Developed creative concepts for various photography projects and themes.
- Managed digital portfolios to showcase work effectively online.
- Provided exceptional customer service throughout the client experience process.
- Set up lights, backdrops, and props for shoots and events.
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Consult with clients to understand their needs and preferences for a photo shoot.
- Utilized filters, edits, and after-effects to enhance photos.
- Advise on appropriate poses, props, and backgrounds for each shot taken.
Customer Service Manager
GrandKassa Mall
Addis Ababa , Ethiopia
07.2018 - 04.2024
- Supervised customer service team to ensure quality support and engagement.
- Managed customer inquiries through various communication channels effectively.
- Collaborated with departments to resolve complex customer issues promptly.
- Analyzed customer satisfaction data to identify areas for enhancement.
- Coordinated special events to promote community engagement and customer loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Some College (No Degree) - English Language And Literature
Eritrea Institute of Technology
Asmara,EritreaSome College (No Degree) - General Studies
CASS Adikeyh College of Arts And Social Science
Adikeyh,EritreaSkills
- Photo editing
- Digital portfolio management
- Event coordination
- Client consultation
- Creative concept development
- Customer relationship management
- Calm under pressure
- Computer skills
- Customer service
- Team management
- Friendly, positive attitude
- Attention to detail
- Time management
- Lighting setup
- Photography techniques
Timeline
Customer Service Manager
GrandKassa Mall
07.2018 - 04.2024
Photographer
Freelancer
04.2009 - Current
Some College (No Degree) - English Language And Literature
Eritrea Institute of Technology
Some College (No Degree) - General Studies
CASS Adikeyh College of Arts And Social Science