Abel Barragan
San Francisco
Summary
Motivated and fast-learning leader seeking a position to leverage their experience and skills while contributing to company success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
7
7
years of professional experience
Work History
Multi-Team Leader
H&R Block
11.2023 - 04.2024
- Managed two consecutive offices in San Francisco
- Overseeing scheduling, administration, and payment processing
- Successfully diffused customer escalations and ensured high customer satisfaction
- Administered hiring and training for employees, fostering a skilled and efficient team
Supervisor
UPS
11.2023 - 04.2024
- Conducted daily inventory goals and managed employee operations to uphold company safety protocols
- Ensured accurate package placement and communicated daily team huddles and objectives
Sr Associate, Project Manager
Workday
02.2021 - 01.2023
- Led the successful launch of Workday SMS to General Availability by driving project alignment and fostering collaboration among internal and external team members
- Created and managed high-level project schedules, ensuring timely delivery of dependencies
- Established trust among diverse teams through effective cross-team communication and led scrum-related activities such as backlog grooming and retrospectives
Phone Agent
Alorica
12.2018 - 03.2019
- Provided technical support for Verizon customers, handling record-keeping, administration, and payment processing efficiently
- Installed new service plans for customers, ensuring high-quality customer service and satisfaction
Keyholder
Hot Dog on a Stick
04.2017 - 04.2018
- Managed store operations, including opening and closing procedures, inventory management, and financial oversight
- Conducted meetings and workshops for employee development, contributing to team growth and cohesion
Education
Year Up CeDiploma - Business Communication, Project Management, HRIS
Year Up
San Jose, CA07.2021
Job Corp - Office Administration
Job Corp
San Jose, CA07.2020
Skills
- Project Management
- Agile Scrum
- Jira and Confluence
- Customer Engagement
- Team Management
- MS Office Productivity Tools
- Office Administration
- Tech Savvy
- Effective Communication
- Payroll Administration
- Multi-tasking and Adaptability
- Teamwork and collaboration
- Training and mentoring
- Project planning and development
- Problem-solving
- Goal oriented
Websites
Timeline
Multi-Team Leader
H&R Block
11.2023 - 04.2024
Supervisor
UPS
11.2023 - 04.2024
Sr Associate, Project Manager
Workday
02.2021 - 01.2023
Phone Agent
Alorica
12.2018 - 03.2019
Keyholder
Hot Dog on a Stick
04.2017 - 04.2018
Job Corp - Office Administration
Job Corp
Year Up CeDiploma - Business Communication, Project Management, HRIS
Year Up
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