Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

ABEL AMEN

Calgary,AB

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication. A detail-oriented professional with bilingual abilities combines integrity as a frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Security-focused and diligent guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts, fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse, using keen eye for detail.

Overview

7
7
years of professional experience

Work History

Security Concierge

Boardwalk Rental Communities
02.2022 - Current
  • Maintain a clean and welcoming lobby area to create a positive first impression for guests.
  • Collaborated with other site departments to ensure smooth operations and consistent communication regarding tenant requests.
  • Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
  • Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
  • Provided exceptional customer service by anticipating and addressing guest needs proactively.
  • Proactively identify potential security risks through diligent observation, taking action to minimize threats as needed.
  • Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
  • Manage more than 50 incoming calls, emails, and messages per day from the 24-hour customer service line.

Cashier

Indigo Park
05.2017 - 05.2021
  • Greeted customers entering the office and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Help customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Able to lift up to 50 pounds at once.

Education

Certificate - WORK MANAGEMENT SYSTEM

Imperial School
Imperial, CA
10.2021

High School Diploma -

Western Canada High School
Calgary, AB
07.2014

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Excellent Communication
  • Calm Under Pressure
  • Reception duties
  • Physical Fitness

Languages

English
Full Professional
AMHARIC
Native or Bilingual

Additional Information

SAFETY COURSE AND TRAININGS

WORK MANAGEMENT CERIFICATE 2021

FRIST NATIONS AWARENES COURSE 2020

CSTS 2020 OSO

WHMES 2015C

CSO BSO 2019

STANDARD First AID CPR Certification 2019

H2S ALIVE 2018

Timeline

Security Concierge

Boardwalk Rental Communities
02.2022 - Current

Cashier

Indigo Park
05.2017 - 05.2021

Certificate - WORK MANAGEMENT SYSTEM

Imperial School

High School Diploma -

Western Canada High School

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ABEL AMEN