Abegail Sy
Kelowna,BC
Summary
Organized and results-driven professional with strong administrative and operations management experience. Skilled in office management, document control, scheduling, and compliance. Proficient in Microsoft Office, vendor coordination, and financial record-keeping. A proactive problem-solver with excellent communication skills, seeking to leverage administrative expertise in an Office Administrator role to streamline operations and enhance efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Tim Hortons
Kelowna, British Columbia
09.2019 - Current
- Managed daily store operations, including staff scheduling and reports.
- Prepared monthly detailed reports, reviewed financial statements, as well as sales or activity reports, and managed budgets.
- Liaised with suppliers to manage inventory levels, place orders, and negotiate pricing, ensuring timely stock replenishment and cost efficiency.
- Resolved customer complaints and inquiries in a timely manner, documentation, and correspondence.
- Utilized MS Office (Word, Excel), and scheduling software to maintain efficiency.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Trained new employees on store policies, procedures and customer service standards.
Store Manager
Starbucks Coffee
Singapore, Singapore
06.2014 - 08.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored store progress, budgets, and implemented successful business strategies to increase revenue and target new markets.
- Balanced sales, monitored daily cash discrepancies, inventory shrinkage, drive-offs, and made bank deposits.
- Appraised inventory levels, and placed new orders for merchandise to keep supply well-stocked.
- Maintained accurate records of employee performance reviews, and prepared staff work schedules, and role assignments.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Recruited, trained and supervised new employees.
Education
Bachelor of Science - Business Administration Major in Marketing
Polytechnic University of The Philippines
Manila, Philippines05-2005
Some College (No Degree) - Diploma in Office Administration
College of Business Administration
Calgary, ABSkills
- Office Administration and Workflow Management
- Operational Skill and Safety
- Bookkeeping
- Budget Administration
- Business Planning
- Calendar and schedule management
- Inventory and Supply Management
- Training and Recruitment
- Multi-tasking and Time Management
- Proficiency in MS Office
- Attention to Detail and Accuracy
- Communication and Teamwork
Languages
English
Professional
Filipino
Native/ Bilingual
Certification
- Food Handler Certification
Affiliations
- Passionate in cooking Korean and other Asian cuisine.
- Avid traveler with a deep interest in exploring new cultures and gaining diverse perspectives.
References
References available upon request.
PRIOR EMPLOYMENT
- Restaurant Manager, Popeyes - Singapore - Year 2010-2014
- Shift Manager, Jollibee - Philippines - Year 2007-2010
- Administrative Assistant, Jollibee - Philippines - Year 2005-2007
Timeline
Assistant Store Manager
Tim Hortons
09.2019 - Current
Store Manager
Starbucks Coffee
06.2014 - 08.2019
Bachelor of Science - Business Administration Major in Marketing
Polytechnic University of The Philippines
Some College (No Degree) - Diploma in Office Administration
College of Business Administration
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