Abegail Maurice
Lindsay,Ontario
Summary
Reliable Pharmacy Assistant with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Knowledgeable in medical terminology, and dedicated to providing patient-centered care.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Shoppers Drug Mart 1538
09.2022 - Current
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Managed multi-line phones efficiently, scheduling appointments and addressing customer questions promptly.
- Trained new pharmacy staff on computer system, drug management protocols and pharmacy workflow.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, meticulously verifying information and details.
- Electronically billed third-party insurance companies to process claims and calculate correct co-pay information for patients.
- Processed and packaged compliance packs, documented and made changes to existing packages for patients.
- Provided support during immunization clinics, contributing to improved public health outcomes within the community.
Pharmacy Cashier/Assistant
Shoppers Drug Mart 948
01.2020 - 09.2022
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
I.E. Weldon Secondary School
Lindsay, ON06.2021
Skills
- Interpersonal Skills
- Effective Communication
- Problem-solving abilities
- Multitasking
- Customer Service
- Professionalism
- Attention to Detail
- Computer & Phone savvy
Awards
- Received academic achievement at graduation (2020)
- Awarded honors for grades 9-12
- Held an A average through previous school years leading up to high school
- Active in the community with volunteering and participation
- Selected as employee of the month twice within 1.5 years
Timeline
Pharmacy Assistant
Shoppers Drug Mart 1538
09.2022 - Current
Pharmacy Cashier/Assistant
Shoppers Drug Mart 948
01.2020 - 09.2022
High School Diploma -
I.E. Weldon Secondary School
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