Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Abeer Rehman

Mississauga,Canada

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Experience formulating and executing strategic plans, creating new products and services, and developing business opportunities. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams to maximize profits and deliver success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Founder

Avvaire Inc
01.2022 - Current
  • Planned antibacterial bedding business concept that included specifying the product offering, target demographic, and unique value proposition
  • Established legal structure and necessary licenses for the business
  • Managed relationships with suppliers and manufacturers through 30+ emails and phone calls per day from customers.
  • Oversaw the production, importation and subsequent distribution of the bedding products to more than 20 channels
  • Imported bedding shipments into Canada by following the rules and regulations set by the Government of Canada as well as ensuring compliance with industry regulations
  • Designed and implemented a fully functioning e-commerce website for the business
  • Established sales channels, including partnerships with retailers and e-commerce platforms
  • Communicated the benefits of natural antibacterial finishes on the product to customers as well negotiating on price
  • Managed the financial aspects of the business including budgeting and financial analysis while controlling costs to maximize revenue opportunities.
  • Established a successful business by identifying market needs and developing innovative solutions.

Warranty Administrator

Carrier Enterprise Canada
02.2019 - 11.2021
  • Received and reviewed incoming warranty claims with customers and provided warranty fulfilment
  • Communicated with customers regarding warranty coverage, claim status, terms and conditions and bottlenecks in delivery
  • Maintain accurate and detailed records of warranty claims and resolutions by entering relevant information into the warranty management system
  • Balanced reports and managed product inventory in the system
  • Compiled and analysed current and historical data related to service contracts, bulletins and warranties to identify problems, conduct recalls and improve performance
  • Worked as a liason with the regional service technicians to create synergistic working relationships to improve response cycle time
  • Ensured company policies, legal requirements and customer specifications are met.

Account Manager

United Parcel Service, UPS
02.2018 - 01.2019
  • Provide support, direction, information pertaining to financial incentives and service delivery options to customers
  • Generate fulfilment orders for customers, manage customer accounts in terms of increasing and monitoring volume of shipments and total spend on transportation, create and presented solutions presentations, resolved customer complaints, and simplified supply chain management for customers and develop quality relationships with customers
  • Work with all internal UPS departments to create customer accounts, generate reports, answer customer questions, lead sales presentations, provide excellent customer service to customers, track packages, and draft and meet personal and professional sales target
  • Write required reports/ documentation to notify and update all stakeholders at United Parcel Service (UPS)
  • Presented necessary information pertaining to developments/changes in project delivery plans to stakeholders in the form of presentations, letters, calls, email, brochures, pamphlets, and other mediums as required resulting in the incorporation of feedback from stakeholders in projects.

Project Manager

Eclipse Technology Solutions
01.2017 - 04.2017
  • Evaluated existing processes and drafted recommendations for process improvement
  • Designed a work breakdown structure (WBS) for the project that organized the project into smaller, achievable tasks and defined the overall scope of the project
  • Conducted project elicitation from stakeholders and performed analysis of procured data
  • Developed detailed stakeholder analyses for all stakeholders at the company that affected the project
  • Identified risks, drafted risk registers, risk assessment matrixes and risk severity matrixes along with the necessary action plans to reduce risk affecting processes
  • Identified and resolved bottlenecks pertaining to interdepartmental functions (such as those concerning overselling by Sales and limited resources by the Operations department)
  • Made and drafted Microsoft Project files to gauge progress for the business process improvement plans.

Education

Project Management Graduate Certificate - Project Management

Sheridan College
Mississauga, ON
06.2017

Bachelor of Science - Psychology and Exceptionality, Human Learning

University of Toronto Mississauga
Toronto, ON
2013

Skills

  • Over 6 years of experience working in the Project Management, administration, and customer service management fields
  • Technical / Software skills
  • Windows 10/8/7 MS Outlook Mac OSX Sharepoint Wordpress MS Excel (Pivot tables, Vlookup, macros) MS PowerPoint MS Word Prezi Adobe Creative Suite
  • Contract Management
  • Business Administration
  • Marketing
  • Operations Management
  • Financial Management
  • Process Improvements
  • Client Engagement

Certification

Project Management Project Management Life Cycle Business Process Improvement Plans Stakeholder Analysis MS Project Opportunity & Value Analysis SWOT/ GAP Analysis Use Cases Risk Management PMI Standards

Additional Information

  • Effectively communicated and liaised with clients and investors via email and phone, answered questions, resolved customer complaints/disputes, responded to pricing inquiries, problems in implementation of orders, and ensured overall customer satisfaction at Avviare, Carrier, and UPS. Skilled at balancing multiple priorities with short deadlines, scheduling, managing all stakeholders, and completing project deliverables within short deadlines. Received all inbound and outbound calls and emails and responded to clients by clarifying problems, determining causes of problems, devising solutions, and expediting correction and adjustments.

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Founder

Avvaire Inc
01.2022 - Current

Warranty Administrator

Carrier Enterprise Canada
02.2019 - 11.2021

Account Manager

United Parcel Service, UPS
02.2018 - 01.2019

Project Manager

Eclipse Technology Solutions
01.2017 - 04.2017

Project Management Graduate Certificate - Project Management

Sheridan College

Bachelor of Science - Psychology and Exceptionality, Human Learning

University of Toronto Mississauga

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Abeer Rehman