Abeer Hamawy
Surrey,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Concierge
Royal Concierge Inc
01.2024 - Current
- Collaborated with property management team to address any concerns or requests from residents promptly.
- Enhanced resident satisfaction by providing personalized assistance and addressing individual needs.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Maintained daily logs and reports of all inventory and activity in building
- Managed property amenity reservations, carry out Permission to Enter requests, and manage vendor/services key box.
- Managed resident package receiving, logging, distribution, and reports.
- Planned resident events at the community, including on-site management.
- Responsible for reporting maintenance issues.
- Participated in the Move-In/Out process by scheduling elevators, loading docks and carts.
Customer Service Representative
Total Advertising LLC
10.2019 - 09.2023
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Waitress
Gramercy Sports Bar & Club LLC
01.2017 - 08.2019
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Senior Hostess
Roberto's Club LLC
03.2013 - 11.2016
- Advised customers about special offerings and menu items to help drive sales.
- Used cash registers and credit card machines to cash out customers.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
Skilled Trade Certificate - Customer Service Specialists
EAAC Group For Training
Alexandria , Egypt 01.2011
Skilled Trade Certificate - Tourism And Hotels
Al Youssef Y. C. T Institutes
Alexandria, Egypt05.2010
Skills
- Guest Services
- Team Supervision
- Reservation assistance
- Amenities Information
- Security awareness
- Office Support
- Excellent Multitasking
Languages
Arabic
Native or Bilingual
English
Full Professional
Certification
Occupational First Aid Level 1
Training and certification course by ProSafe First Aid Training School
validation from DEC 2023 TO DEC 20206
At Vancouver, British Colombia ,Canada
Successful Negotiation,Essential Strategies and Skills
an online course by University of Michigan
course taken : June 2021
Basic Food hygiene training course by Pillsbury consulting
Pillsbury training certificate
course taken : March 2013
Location: Dubai ,UAE
Timeline
Residential Concierge
Royal Concierge Inc
01.2024 - Current
Customer Service Representative
Total Advertising LLC
10.2019 - 09.2023
Waitress
Gramercy Sports Bar & Club LLC
01.2017 - 08.2019
Senior Hostess
Roberto's Club LLC
03.2013 - 11.2016
Skilled Trade Certificate - Customer Service Specialists
EAAC Group For Training
Skilled Trade Certificate - Tourism And Hotels
Al Youssef Y. C. T Institutes
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