As an experienced admin and customer service professional, excel in active problem-solving and communication to ensure customer satisfaction both in-person and over the phone. With a strong focus on effective communication and relationship-building, prioritize these aspects as a Customer Service Representative. Additionally, efficiently manage various administrative tasks, including scheduling, communication, document preparation, record-keeping, meeting logistics, travel arrangements, research, project support, budget tracking, and team coordination. Upholding confidentiality and professionalism, provide essential support to managers and contribute to departmental success.
As courteous and self-motivated sales associate, I excel in developing effective merchandise displays, managing cash transactions, and providing outstanding customer service through effective teamwork and communication. Additionally, I handle cash verification, reconciliation, and deposits, manage petty cash, conduct cashier audits, and summarize transactions in reports. I ensure accurate record-keeping and manage banking procedures while enforcing security protocols and ensuring compliance through training. My dedication to creating exceptional customer experiences has contributed to increased customer retention, and I promptly report any unresolved issues to my supervisor.
As an Assistant Store Manager, I excelled in critical roles vital to store success. I efficiently developed weekly schedules, ensuring they aligned with payroll guidelines while satisfying both employee and store requirements. Through effective leadership, I cultivated a positive environment and played a key role in achieving store objectives. Additionally, I proactively identified and addressed both present and future customer needs by building strong relationships with customers and stakeholders. Moreover, I meticulously maintained records of sales transactions, inventory levels, and customer information. I also coordinated employee schedules, managed data entry tasks, facilitated seamless communication channels, processed customer orders, organized filing systems, supported inventory management, assisted store management, and conducted employee training programs.
I handle vital administrative tasks such as scheduling appointments, managing communication, preparing documents, and maintaining records. Additionally, I assist with meeting logistics, travel arrangements, research, project support, budget tracking, team coordination, problem-solving, and maintaining confidentiality. Overall, my role is crucial in supporting the manager and ensuring the efficient operation of our department or team.