Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ABEER AMAN

Cheasapeake,VA

Summary

As an experienced admin and customer service professional, excel in active problem-solving and communication to ensure customer satisfaction both in-person and over the phone. With a strong focus on effective communication and relationship-building, prioritize these aspects as a Customer Service Representative. Additionally, efficiently manage various administrative tasks, including scheduling, communication, document preparation, record-keeping, meeting logistics, travel arrangements, research, project support, budget tracking, and team coordination. Upholding confidentiality and professionalism, provide essential support to managers and contribute to departmental success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Admin Coordinator

TJ Max Company
06.2021 - 08.2023

As courteous and self-motivated sales associate, I excel in developing effective merchandise displays, managing cash transactions, and providing outstanding customer service through effective teamwork and communication. Additionally, I handle cash verification, reconciliation, and deposits, manage petty cash, conduct cashier audits, and summarize transactions in reports. I ensure accurate record-keeping and manage banking procedures while enforcing security protocols and ensuring compliance through training. My dedication to creating exceptional customer experiences has contributed to increased customer retention, and I promptly report any unresolved issues to my supervisor.

Store Assistant Manger

Neo Tobacco Store
01.2017 - 02.2019

As an Assistant Store Manager, I excelled in critical roles vital to store success. I efficiently developed weekly schedules, ensuring they aligned with payroll guidelines while satisfying both employee and store requirements. Through effective leadership, I cultivated a positive environment and played a key role in achieving store objectives. Additionally, I proactively identified and addressed both present and future customer needs by building strong relationships with customers and stakeholders. Moreover, I meticulously maintained records of sales transactions, inventory levels, and customer information. I also coordinated employee schedules, managed data entry tasks, facilitated seamless communication channels, processed customer orders, organized filing systems, supported inventory management, assisted store management, and conducted employee training programs.

Manager's Assistant

Mobi Vance Group Ltd
04.2011 - 11.2015

I handle vital administrative tasks such as scheduling appointments, managing communication, preparing documents, and maintaining records. Additionally, I assist with meeting logistics, travel arrangements, research, project support, budget tracking, team coordination, problem-solving, and maintaining confidentiality. Overall, my role is crucial in supporting the manager and ensuring the efficient operation of our department or team.

Education

High School Diploma -

High School, Balqees
Aden, Yemen
05.2005

Skills

  • MS Office
  • Creative Thinking
  • Team Leadership
  • Decision-Making
  • Problem-Solving
  • Computer Skills
  • Excel spreadsheets
  • Fast Learner

Languages

English
Arabic

Certification

  • Sales & Marketing, Alkarar for Human Development (Yemen)
  • The Art of Selling, Azar Global – Management Training, (Yemen)

Timeline

Admin Coordinator

TJ Max Company
06.2021 - 08.2023

Store Assistant Manger

Neo Tobacco Store
01.2017 - 02.2019

Manager's Assistant

Mobi Vance Group Ltd
04.2011 - 11.2015

High School Diploma -

High School, Balqees
ABEER AMAN