Abeer Alradaideh
Mississauga,Canada
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
17
17
years of professional experience
Work History
Medical Office Administrator
Mavis Wellness
03.2023 - 07.2023
- Utilized ABET Software for data and records management
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
Secretary
University of Petra
01.2007 - 01.2017
- Guide students, faculty and visitors about the university’s services and offerings of the unit, academic departments and administrative offices
- Participate in the drafting of letters, reports and other official documents of the Deanship
- Performed data entry to create and update records, maintained electronic and hard copy filing system
- Provided clerical support, such as phone, fax, email, mail, copy, etc., as well as data and analytics
- Maintained all course scheduling for students and daily schedule for Dean of School
- Copying and printing all documents for the Dean, doctors and other staff at the university
- Assisting the dean in preparation and facilitation of conferences and seminars
- Scheduled and attended monthly meetings and provided leadership timely and accurate information reflecting the state of the students
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Certificate - ESL program
Sheridan College
01.2023
Certificate - Medical office administrator
Evergreen College
01.2022
Diploma - Management Information System
Al-Balqa University
01.2007
Skills
- Administrative duties
- Office practices
- Budget management
- Technical management
- Database administration
- Customer service
- Filing systems
- Organization
- Registration management
- Microsoft Office
- Medical software applications
- Leadership
- Database coordination
- Follow-up skills
- Managing patient records
- Chart updates
Highlightsofskillsandqualifications
- 10+ years of experience in Administrative and Office industry, with a strong understanding of administrative duties, as well as office practices and methods.
- Well-developed core skills of budget management, technical management and database administration.
- Expert ability to engage in customer service and provide positive experiences.
- Solid understanding of filing systems to maintain organization and accuracy.
- Advanced computer skills including Microsoft Office, email, internet and other platforms.
- Excellent communication skills, both written and verbal with fluency in Arabic, and a solid comprehension of English.
- Adept ability to provide training and coaching by engaging in leadership.
Languages
English
Arabic
Timeline
Medical Office Administrator
Mavis Wellness
03.2023 - 07.2023
Secretary
University of Petra
01.2007 - 01.2017
Certificate - Medical office administrator
Evergreen College
Diploma - Management Information System
Al-Balqa University
Certificate - ESL program
Sheridan College
Similar Profiles
Biston LawesBiston Lawes
Automotive Technician at Mavis TireAutomotive Technician at Mavis Tire
Tysheim RodgersTysheim Rodgers
Auto Mechanic at Mavis Auto RepairAuto Mechanic at Mavis Auto Repair
Duncan AndrewsDuncan Andrews
Alignment Technician at Mavis Discount TireAlignment Technician at Mavis Discount Tire
Bayan KahwajiBayan Kahwaji
Sales Associate at Karl LagerfeldSales Associate at Karl Lagerfeld
Meihua HeMeihua He
Accounting Assistant (Promoted to Senior in February 2025) at OrngeAccounting Assistant (Promoted to Senior in February 2025) at Ornge