ABEER AL MASOOD
Toronto
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Lead Hostess
Estiatorio Milos
08.2024 - 04.2025
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
Hostess - Concierge
Vagalume - Gitano Beach Club
09.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
Client Advisor
Louis Vuitton
07.2022 - 08.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Analyzed customer data to generate reports on trends and insights.
- Created marketing materials such as brochures, flyers, emails. to promote products and services.
Fashion Designer
Heatworldwide
08.2019 - 06.2022
- Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
- Collaborated with team members on all aspects of the design process from concept to production.
- Reviewed technical specifications for fabric, fit, proportion and detailing to ensure product quality standards were met.
- Analyzed customer feedback to understand market trends and preferences.
- Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
Retail Sales Associate
Topshop
04.2019 - 09.2020
- Interacted with customers, providing information and top-notch customer service
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Maintained knowledge of current promotions and offers
- Determined needs and advised customers on purchases
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Server Assistant
Gusto 501
12.2019 - 03.2020
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
Retail Sales Associate
Aritzia
10.2018 - 02.2019
- Utilized POS systems effectively to process customer orders and transactions
- Helped maintain clean, orderly work environment
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
Agent Services Representative
Fusion BPO Services
08.2017 - 08.2018
- Engaged with customers to understand and resolve issues and answer product questions
- Used proven techniques to increase sales and promote high-value products
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
- Updated accounts with customers' current personal and purchasing information
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
Education
Certificate - Pilates Teacher
Body Harmonics
08.2024
Diploma - Fashion Design and Production
George Brown College
Commerce graduate -
Marianopolis College
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, None12-2026
Skills
- Upselling
- Exceptional communication
- Team management
- Time management
- Customer Service
- Sales and Marketing
- Attention to Details
- Friendly, positive attitude
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Lead Hostess
Estiatorio Milos
08.2024 - 04.2025
Hostess - Concierge
Vagalume - Gitano Beach Club
09.2023 - 06.2024
Client Advisor
Louis Vuitton
07.2022 - 08.2023
Server Assistant
Gusto 501
12.2019 - 03.2020
Fashion Designer
Heatworldwide
08.2019 - 06.2022
Retail Sales Associate
Topshop
04.2019 - 09.2020
Retail Sales Associate
Aritzia
10.2018 - 02.2019
Agent Services Representative
Fusion BPO Services
08.2017 - 08.2018
Diploma - Fashion Design and Production
George Brown College
Commerce graduate -
Marianopolis College
Certificate - Pilates Teacher
Body Harmonics
Bachelor of Arts - Psychology
Laurentian University
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