ABEER AL MASOOD
Toronto
Summary
Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
6
6
years of professional experience
Work History
Hostess - Reservationist
Milos
08.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and emails, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Streamlined processes for event planning and execution, resulting in more efficient outreach efforts.
Hostess - Concierge
Vagalume - Gitano Beach Club
09.2023 - 06.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to both clients and venue representatives, fostering long-lasting professional relationships.
- Facilitated clear communication between artists, management, promoters, and venue staff to guarantee a successful event execution from start to finish.
- Supported social media marketing efforts by sharing live updates from promotional events on company''s platforms.
Client Advisor
Louis Vuitton
07.2022 - 01.2023
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Identified client needs and provided tailored solutions.
- Analyzed customer data to generate reports on trends and insights.
- Created marketing materials such as brochures, flyers, emails. to promote products and services.
Fashion Designer
Heatworldwide
08.2019 - 06.2022
- Created designs for seasonal collections, researching trends and fabrics to inform design decisions.
- Collaborated with team members on all aspects of the design process from concept to production.
- Reviewed technical specifications for fabric, fit, proportion and detailing to ensure product quality standards were met.
- Analyzed customer feedback to understand market trends and preferences.
- Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
Retail Sales Associate
Topshop
04.2019 - 09.2020
- Interacted with customers, providing information and top-notch customer service
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Maintained knowledge of current promotions and offers
- Determined needs and advised customers on purchases
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Server Assistant
Gusto 501
12.2019 - 03.2020
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
Retail Sales Associate
Aritzia
10.2018 - 02.2019
- Utilized POS systems effectively to process customer orders and transactions
- Helped maintain clean, orderly work environment
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
Education
Certificate - Pilates Mat Teacher
Body Harmonics
Diploma - Fashion Design and Production
George Brown College
Commerce graduate -
Marianopolis College
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Hostess - Reservationist
Milos
08.2024 - Current
Hostess - Concierge
Vagalume - Gitano Beach Club
09.2023 - 06.2024
Client Advisor
Louis Vuitton
07.2022 - 01.2023
Server Assistant
Gusto 501
12.2019 - 03.2020
Fashion Designer
Heatworldwide
08.2019 - 06.2022
Retail Sales Associate
Topshop
04.2019 - 09.2020
Retail Sales Associate
Aritzia
10.2018 - 02.2019
Diploma - Fashion Design and Production
George Brown College
Commerce graduate -
Marianopolis College
Certificate - Pilates Mat Teacher
Body Harmonics
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