Abedel Sisson
Oshawa
Summary
Experienced with customer engagement, consistently delivering high-quality service. Known for reliability, effective communication, and track record of achieving goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Inbound Sales Specialist
Rogers Communications Inc
09.2016 - Current
- Managed customer inquiries and provided tailored solutions to enhance satisfaction and drive sales growth.
- Boosted customer satisfaction by efficiently addressing inquiries and resolving issues.
- Built rapport with potential clients through active listening and personalized recommendations.
- Proactively identified opportunities for cross-selling and upselling to maximize revenue generation per transaction.
- Enhanced overall customer experience by providing tailored solutions that met individual needs and preferences.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Cosmetic Counter Manager
Lancome Cosmetics - SEARS Canada
Thunder Bay, ON
04.2013 - 04.2014
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Developed visual merchandising strategies to enhance product presentation and customer engagement.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Protected store assets and inventory via loss prevention procedures.
- Trained newly hired sales team in upselling techniques and mentored new sales associates to contribute to store's positive culture.
Head Nurse
Dr. Adel Quttainah The Cosmetic Surgery Clinic Cosmomedica Branch
Hawally, Kuwait
09.2008 - 03.2013
- Led nursing team in providing high-quality patient care and support during cosmetic procedures.
- Performed patient assessments and adjusted care plans accordingly.
- Built strong relationships with patients'' families, providing support and education regarding treatment options and health management strategies.
- Championed infection control measures within the unit, resulting in reduced rates of hospital-acquired infections.
- Monitored nursing care, patient assessment processes, and treatment implementations.
Head Nurse
Plaza Clinic For Medical Specialities
Al-Riggae, Kuwait
12.2006 - 08.2008
- Evaluated staff performance regularly, identifying areas for growth and providing constructive feedback when necessary.
- Optimized inventory management processes to prevent stockouts while maintaining cost effectiveness.
- Led nursing staff to ensure high-quality patient care and compliance with healthcare standards.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
Education
Bachelor of Science - Nursing
North Valley College
Kidapawan City, Philippines 04.2003 - 04.2005
Master of Arts - Public Administration
Notre Dame of Dadiangas University
General Santos City, Philippines 06.2002 - 03.2003
Bachelor of Arts - Political Science
Mindanao State University
General Santos City, Philippines 06.1997 - 04.2001
Skills
- Cross-selling techniques
- Inbound sales
- High-volume call centers
- Customer service
- Phone etiquette
- Call center experience
- Interpersonal communication
Languages
English
Professional Working
Arabic
Limited Working
Tagalog
Native or Bilingual
Timeline
Inbound Sales Specialist
Rogers Communications Inc
09.2016 - Current
Cosmetic Counter Manager
Lancome Cosmetics - SEARS Canada
04.2013 - 04.2014
Head Nurse
Dr. Adel Quttainah The Cosmetic Surgery Clinic Cosmomedica Branch
09.2008 - 03.2013
Head Nurse
Plaza Clinic For Medical Specialities
12.2006 - 08.2008
Bachelor of Science - Nursing
North Valley College
04.2003 - 04.2005
Master of Arts - Public Administration
Notre Dame of Dadiangas University
06.2002 - 03.2003
Bachelor of Arts - Political Science
Mindanao State University
06.1997 - 04.2001