Abeda Sultana Chowdhury
SCARBOROUGH,ON
Summary
Highly motivated and customer-focused restaurant professional with an established reputation for delivering exceptional and quick service. Known for an innovative and elegant approach to hospitality, ensuring outstanding guest experiences. Skilled in cash management, problem-solving, and maintaining operational efficiency in fast-paced environments. Adept at multitasking, resolving customer concerns swiftly, and contributing to a positive, team-oriented atmosphere. Committed to upholding high service standards and driving the success of the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Assistant
Al-Mani(Grill& Biryani)
Toronto, Ontario
03.2024 - 05.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Delivered customer support to high call load each shift.
- Handled cash register operations accurately and efficiently.
Assistant Manager
Mercantile Bank PLC
Sylhet, Bangladesh
03.2005 - 10.2023
- Maintained up-to-date knowledge of company products and services.
- Created and managed budgets for travel, training, and team-building activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
Cooking Assistant
Fortune Garden Hotel
Sylhet, Bangladesh
01.2004 - 02.2005
- Prepared salads, soups, and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Assisted head chef in preparing dishes for customers.
- Communicated effectively with other members of the kitchen staff.
- Assisted in training new cooking assistants.
- Cleaned and sanitized utensils, dishes or silverware.
- Set up buffets as required by management.
- Assisted head chef by chopping and preparing cooking ingredients.
Education
Fast Track For Hospitality Program
HWTC
Ontario,Canada03-2025
Cash And POS System Training
Springboard Employment Services
Ontario, Canada12-2024
Food Handling And Safety
Ptp Adult Learning And Employment Program
Ontario, Canada08-2024
Msc
National University
Dhaka, Bangladesh07-2001
Skills
- Exceptional guest service
- Complain resolution
- Menu knowledge
- Food handling & Safety
- Cash handling & reconciliation
- Sales processing
- Multi tasking in high-pressure environment
- Time management
Languages
English
Full Professional
Bangla
Native/ Bilingual
Hindi
Limited
Urdu
Limited
Certification
- Food Safety Certificate
- AODA Ready for hospitality
- OSHA Ready for hospitality
- Workplace Compliance Ready for hospitality
- WHMIS Ready for hospitality
- Cultural Awareness Ready for hospitality
- customer Service Ready for hospitality
- Emergency First Aid with CPR and AED in accordance with the standards of the WSIB of Ontario, Health Canada and ESDC
Computer Literacy
- Sound In Microsoft word, Excel & Power Point presentation
References
References available upon request.
Timeline
Customer Care Assistant
Al-Mani(Grill& Biryani)
03.2024 - 05.2024
Assistant Manager
Mercantile Bank PLC
03.2005 - 10.2023
Cooking Assistant
Fortune Garden Hotel
01.2004 - 02.2005
Fast Track For Hospitality Program
HWTC
Cash And POS System Training
Springboard Employment Services
Food Handling And Safety
Ptp Adult Learning And Employment Program
Msc
National University
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