Abed Al-kareem Amaireh

• Assist users in setting up and configuring computers, peripherals, and mobile devices.
• Assist users with software installations, updates, and patches.
• Conduct hardware diagnostics to identify and resolve hardware failures.
• Replace faulty components such as hard drives, memory, or power supplies.
• Assist in the setup and maintenance of local area networks (LANs) and wireless LANs (WLANs).
• Troubleshoot network connectivity issues, including problems with switches, routers, and access points.
• Assist in implementing security measures such as firewall rules and antivirus software.
• Create, modify, and delete user accounts in Active Directory.
• Manage user group memberships and permissions to resources.
• Ensure proper organization of user accounts into organizational units (OUs) for efficient management.
• Enforce password policies, account lockout policies, and authentication protocols.
• Install, configure, and maintain Active Directory domain controllers.
• Perform routine updates, patches, and upgrades to keep AD infrastructure secure and up to date.
• Resolve DNS-related issues affecting AD services.
• Implement regular backups of Active Directory data and system state.

• Attend to customer queries.

• Ensured all problems and issues are reported to manager.

• Provided prompt service and ensured customer satisfaction.

• Support all pre-sales activities of the company.

• Meet sales target identified by upper management.

• Develop effective sales plans.

• Sold enterprise software and hardware.

• Provide detailed information about technical specifications of products marketed by the company.

• install and configure computer hardware operating systems and applications.

• monitor and maintain computer systems and networks.

• troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• replace parts as required.

• set up new user’s accounts and profiles and deal with password issues.

• test and evaluate new technology.