ABED ALNWAAJHA
Oakville,ON
Summary
Dedicated Pharmacist offering 15 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management, and healthcare administrators.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Staff pharmacist
Ripley Pharmacy
12.2021 - Current
- Manage the pharmacy's operations while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in maintaining the dispensary.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Closely monitored department performance metrics.
- Educated patients on proper medication use.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Account Executive
Meditech International
08.2020 - 09.2021
- Functions as a subject matter expert for the sale and client education of laser therapy products used for the treatment of muscular skeletal pain, continually creating and developing a strategic network of chiropractors, massage therapists, naturopath doctors, and other various clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Representative
Impres Pharma - Galderma Primary Care Team
02.2019 - 01.2020
- Recruited for this role following exemplary performance within the pharmaceutical sales industry, successfully promoting the use of Galderma and other medications for acne treatment by general practitioners and dermatologists.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Corporate Sales Manager
Derma Beauty Inc.
04.2018 - 01.2019
- Maintained a $4M sales portfolio for various Derma Beauty products, managing 4 junior sales representatives while assisting in effective lead generation, prospecting, negotiation, and sale processes.
Sales Manager
Novartis Pharmaceuticals
06.2013 - 09.2017
- Managed $14M sales portfolio for this pharmaceutical company, specializing in sale and product education of Entresto medication used for heart failure and other related conditions
- Led a team of 9 product specialists in the successful launch of Entresto and eventual inclusion of the drug in all private, governmental, and ministry hospitals and health facilities
- Launched and managed several other products including: Ultibro, Tobi, and Xolair.
Transplant Executive Product Specialist
Novartis Pharmaceuticals
01.2011 - 05.2013
- Functioned as a speciality sales representative for Certican used in kidney and other organ transplant related services, coordinating with team members to enhance company market and successfully achieve inclusion of Certican in key government accounts.
Medical Science Liaison
Novartis Pharmaceuticals
12.2009 - 12.2010
- Provided expert level medical education to leading professionals, developing peer-to-peer scientific relationships to assess, advocate, and contribute to requests for scientific information and clinical discussion.
Senior Product Specialist
Novartis Pharmaceuticals
09.2007 - 12.2009
- Launched several products including Galvus, Galvusmet, Exforge and Exforge HCT, Diovan 320 and Diovan 40, eventually achieving inclusion of new launches in private hospitals.
Education
PharmD for Pharmacist -
University of Toronto
08.2025
International Pharmacy Graduate -
University of Toronto
01.2021
Evaluation & Pharmacy Qualifying Exam -
Pharmacy Examining Board of Canada
01.2020
Bachelor's Degree, Pharmacy & Medical Sciences -
Amman AlAhliyya Private University
01.2006
Skills
Drug utilization review
Medication Dispensing
Pharmacy Automation Systems
Immunization Administration
Continuing education
Motivated self-starter
Patient Relations
Clinical Decision Support
Acute care expertise
Customer Service and Communication Skills
Pharmacy operations management
Staff Training
Ontario Licensed Pharmacist
Sales skills
Promotion of Health and Disease Prevention
Directing pharmacy operations
Futureappes
- #1, Dec 2, 2024 - Jan 14, 2025, Institutional NDPC, Centre for Addiction & Mental Health (CAMH), Joyce Chan
- #2, March 31, 2025 - May 2, 2025, Institutional DPC, Hospital for Sick Children, Dr. Alicia Koo
Languages
English
Full Professional
Arabic
Native or Bilingual
Affiliations
- Ontario College of Pharmacists
- Ontario Pharmacist Association
Certification
- Licensed Pharmacist - 2021-Present
Timeline
Staff pharmacist
Ripley Pharmacy
12.2021 - Current
Account Executive
Meditech International
08.2020 - 09.2021
Sales Representative
Impres Pharma - Galderma Primary Care Team
02.2019 - 01.2020
Corporate Sales Manager
Derma Beauty Inc.
04.2018 - 01.2019
Sales Manager
Novartis Pharmaceuticals
06.2013 - 09.2017
Transplant Executive Product Specialist
Novartis Pharmaceuticals
01.2011 - 05.2013
Medical Science Liaison
Novartis Pharmaceuticals
12.2009 - 12.2010
Senior Product Specialist
Novartis Pharmaceuticals
09.2007 - 12.2009
PharmD for Pharmacist -
University of Toronto
International Pharmacy Graduate -
University of Toronto
Evaluation & Pharmacy Qualifying Exam -
Pharmacy Examining Board of Canada
Bachelor's Degree, Pharmacy & Medical Sciences -
Amman AlAhliyya Private University
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