Summary
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Abe Harbia

Kamloops,BC

Summary

Professional with demonstrated experience in community service.

Strong focus on team collaboration and adaptability, ensuring reliable support in dynamic environments.

Skilled in emotional support, conflict resolution, and daily care, with a compassionate and organized approach to addressing diverse needs.

Experienced with creating supportive and safe environments for vulnerable individuals. Utilizing effective communication and empathy to build trust and comfort.

Work History

Crisis Line Volunteer

Kamloops Sexual Assault Center
09.2024 - Current
  • Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
  • Recognized potential risk factors and assessed caller''s immediate safety needs before proceeding with relevant interventions.
  • Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
  • Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
  • Developed rapport with callers, offering a safe space for them to share their feelings and concerns.

Customer Service Representative

Canadian Linen
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Chef

Chartwell Retirement Residences
11.2023 - 08.2024
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.

Chef

Kids & Company
07.2023 - 11.2023
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cooking and safety techniques to make sure food was hazard free for kids, following dietary and allergy restrictions set by the parents.

Orphanage Volunteer

My Aunt's Orphanage
01.2014 - 06.2017
  • Created a nurturing environment for orphans with organized and clean living spaces.
  • Established trust-based relationships with orphans, leading to improved mental health outcomes.
  • Boosted children''s educational development through engaging activities and tutoring sessions.
  • Assisted in managing daily care needs of orphans, including meal preparation, hygiene, and health monitoring.

Education

Associate of Arts - Oriental Languages

Cairo University
Cairo

Bachelor of Arts - Culinary Arts

Thompson Rivers University
Kamloops, BC
06-2020

Skills

  • Mental health awareness
  • Substance Abuse Knowledge
  • Emotional Support
  • Multicultural Sensitivity
  • Boundary Setting
  • Disability Awareness
  • Food safety and sanitation
  • Meal Preparation
  • Friendly, Positive Attitude

Languages

English
Arabic

Timeline

Crisis Line Volunteer

Kamloops Sexual Assault Center
09.2024 - Current

Customer Service Representative

Canadian Linen
07.2024 - Current

Chef

Chartwell Retirement Residences
11.2023 - 08.2024

Chef

Kids & Company
07.2023 - 11.2023

Orphanage Volunteer

My Aunt's Orphanage
01.2014 - 06.2017

Associate of Arts - Oriental Languages

Cairo University

Bachelor of Arts - Culinary Arts

Thompson Rivers University

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Abe Harbia