ABDUR KHAN
MONTRÉAL,CANADA
Summary
Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Overview
6
6
years of professional experience
Work History
Storage Administrator
Societe Generale
Montreal, QC
04.2025 - Current
- Evaluated emerging technologies and recommended strategic investments that enhanced overall storage efficiency and performance over time.
- Spearheaded efforts to decommission legacy systems and migrate data to more efficient platforms, improving performance and reducing operational costs.
- Maintained detailed documentation of storage infrastructure components for easy reference during troubleshooting or upgrade projects.
- Served as an escalation point for complex technical issues, providing expert guidance in resolving critical incidents quickly and effectively.
Desktop Support Analyst
Société Générale
Montréal, Canada
01.2023 - 06.2025
- Develop and maintain documentation for desktop support procedures and troubleshooting steps to promote knowledge sharing and improve efficiency.
- Deploy and maintain software applications, patches, and updates using automated tools and manual processes.
- Train junior support staff and provide mentorship to enhance their technical skills and knowledge.
- Manage Active Directory user accounts, group policies, and permissions to ensure secure access and compliance with company policies.
Service Desk Analyst
CGI
Montreal, Canada
01.2022 - 06.2022
- Proactively identify opportunities for process improvements and efficiencies within the service desk operations and recommend and implement solutions to enhance service delivery and customer satisfaction.
- Develop and maintain knowledgebase articles and documentation to assist users with commonly encountered IT issues and inquiries.
- Collaborate with cross-functional teams to identify and resolve complex IT issues, ensuring minimal impact on business operations and customer experience.
- Collaborate with team members to develop and implement training programs to enhance the technical skills of service desk analysts.
Sales Associate
IKEA
Montréal, Canada
06.2019 - 06.2023
- Collaborate with other sales associates to create a positive team environment and ensure excellent customer service.
- Provide exceptional customer service by assisting customers with their purchases and resolving any issues or concerns they may have.
- Assist customers in finding and selecting the right products for their needs, offering product knowledge and recommendations based on customer preferences and budget.
- Consistently meet or exceed sales targets to contribute to the overall success of the team and the store.
- Maintain a clean and organized sales floor by regularly tidying displays, shelves, and merchandise to create an inviting shopping environment for customers.
- Develop effective sales strategies and techniques to drive sales and increase customer engagement.
Education
UNDERGRADUATE DEGREE - CYBERSECURITY
University of McGill
Montreal, QCSkills
- Automation wth PowerShell
- System Admin
- Azure AD
- Active Directory
- Windows SCCM
- Intune MDM
- Storage optimization
- Data migration
- Disaster recovery
- Backup management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Storage Administrator
Societe Generale
04.2025 - Current
Desktop Support Analyst
Société Générale
01.2023 - 06.2025
Service Desk Analyst
CGI
01.2022 - 06.2022
Sales Associate
IKEA
06.2019 - 06.2023
UNDERGRADUATE DEGREE - CYBERSECURITY
University of McGill