Abdurahman Yusuf
Waterloo
Summary
Dedicated Customer Service representative with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced in resolving customer complaints and promoting conflict resolution. Focused in maintaining the customer's information confidential. Proficient in customer service management software with expertise in related roles.
Overview
6
6
years of professional experience
Work History
Customer Care Champion
Kaycan
11.2023 - Current
- Collaborated with team members to meet departmental goals and improve overall performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Efficiently managed incoming calls and emails, while handling daily tasks including closing orders and organizing paperwork.
Customer Care Specialist
TruGreen Lawn Care
04.2022 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Inbound Customer Service (Canadian Red Cross)
Randstad
11.2021 - 01.2022
- Answered beneficiary's questions regarding available services and upcoming updates of our services.
- Helped caller in filling out their application so that they can receive their aid.
- Answered phone with friendly greeting to create positive inbound calling experience for beneficiary.
- Managed caller's information and followed the rules set to protect the caller's sensitive information.
Customer Service Representative
Majorel Canada
05.2019 - 05.2021
- Provided information to customers about products and services.
- Complete tasks such as placing orders, creating exchanges, and tracking customer's order.
- Responsible for recording customer's information and inputting data into database.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Ensure customer satisfaction and provide professional customer support.
Education
Bachelor of Science - Biology
Wilfrid Laurier University
Waterloo, ON11.2021
Skills
- Customer Account Management
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Understanding Customer Needs
- Proficient in using data entry software and Microsoft apps
- Accuracy and attention to detail
Timeline
Customer Care Champion
Kaycan
11.2023 - Current
Customer Care Specialist
TruGreen Lawn Care
04.2022 - 09.2022
Inbound Customer Service (Canadian Red Cross)
Randstad
11.2021 - 01.2022
Customer Service Representative
Majorel Canada
05.2019 - 05.2021
Bachelor of Science - Biology
Wilfrid Laurier University
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