Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused, over 10 years of experience in customer service. Willingness to work on weekends, holidays with extended hours and/or varying shifts as requested. Seeking for full-time.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
E-Commerce Associate
Save-On-Foods
12.2021 - Current
Educated and engaged customers through product demonstrations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards
Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner
Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process
Followed company policies and procedures during shift
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries
Installer Coordinator
High Q Development Windows & Doors
Burnaby
06.2019 - 11.2022
Quoted and measured on/off plans and at job sites.
Assembled & installed verity type vinyl/aluminum in low and high rise building, single & multi dwelling home.
Repaired and Fixed broken windows and doors educated customers on proper use to prevent future mishaps.
Worked with diverse types of weather and ground conditions.
Manufacture windows, doors and windows screen
Used hand tools, ability to use multiple powered tools; drills, forklift & laser levels, excellent knowledge of material related to windows and doors installations.
Worked in lower Mainland, nanaimo, victoria, and Sunshine Coast Regional District.
Education
Master of Science - Administrative Business Management
Fairleigh Dickinson University
Vancouver, BC
01.2018 - 06.2019
Skills
Customer Service
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Timeline
E-Commerce Associate
Save-On-Foods
12.2021 - Current
Installer Coordinator
High Q Development Windows & Doors
06.2019 - 11.2022
Master of Science - Administrative Business Management