Abdur Rehman

14+ years of progressive Business System Analyst (BSA) experience configuring, analyzing and implementing software solutions; both On-Premises (Oracle, PeopleSoft, SAP) and Cloud (Salesforce, Workday) in domains like banking, telecom, healthcare and retail. Experienced Documentation Specialist with a comprehensive understanding of Analytic Software to provide suggestions to senior stakeholders ranging from Department Executives, to: Developers, QA Analysts and Project Managers. Proficient with MS Dynamic 365 and CRM system (Citrix, Salesforce classic and Salesforce Lightening) Documented results in improving processes to enhance efficiency and reliability during system upgrades and migrations; exhibiting a knack to quickly adapt to new technologies, systems and challenges to exceed business objectives. Excellent Knowledge of GAP Analysis, SDLC, RUP, SWOT, Cost/Benefit and Development Methodologies like Waterfall and Agile Methodologies. Extensive experience in writing User Stories, creating tasks and bug in JIRA. Experience in updating and circulating change requests, prioritizing issues, identifying open issues and weekly status reports. Extensive experience in Load, Stress, Functional, Regression, Performance, UAT and Black Box Testing. Also experienced in e-commerce testing. Implemented Allscripts, Electronic Medical record (EMR) and integrated it with Salesforce. Expert in Logging / tracking defects and measuring testing efforts and results. Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specifications (SDS), functional specifications and defining project plans. Possesses strong acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks. Collaborated with cross-functional teams to gather and document detailed requirements for UI/UX design enhancements, ensuring alignment with business goals. Additionally, facilitated seamless integration of requirements into Azure DevOps workflows for efficient project executions. Used ROBOT Framework to automate web application testing and the WebDriver API, to develop test scripts to interact with page and application elements. Used Postman for all API and backend testing. Reliable, dependable, and aware of duties/responsibilities in all circumstances. Efficient and versatile team player with a positive approach to all tasks. Quick learner, self-motivated, great communicator with good work ethics and a strong team player. Acquired skills in developing Process Analysis and Discovery, Process Modeling, Process Automation or Implementation, Process Performance Assessment, and Process Improvement. (Value Chain, Value Stream, UML - Use Case, Context Diagrams, collaboration diagrams) Proficient in creating support tickets and dashboards in ServiceNow.

• CBAP - Certified Business Analysis Professional